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Technical Support Manager

9A VSIP2-A, Đường Số 27, Vĩnh Tân, Tân Uyên, Bình Dương

5000+ nhân viênCompany size
Software/ProductJob category
ManagerExperienced level
1 tháng trướcUpdated

Tech stack


Thông tin công việc

Mô tả

  • Provide helpdesk support, technical services to end-users, and support on troubleshooting IT-related issues.

  • Manage a team of support team staff and provide on-site technical support to multiple locations including PC installations and configurations.

  • Liaise with and manage various outsourced applications vendors

  • Ensure that escalated technical problems are prioritized and follow-up actions to fault cases are completed in a timely manner

  • Install hardware and software as well as manage and monitor IT assets and software licenses.

  • Contribute to and maintain I.T. policies, standards, and system operation procedures.

  • Identify the areas/opportunities for improvement on IT operational support and make proposals on project/enhancement initiatives.

  • Support system implementation and process improvement projects.

  • Establish proper documentation for IT installation/configuration/recovery, and ensure effective ongoing operations can be achieved.

  • Participate in the evaluation of IT technologies and products.

  • Perform ad-hoc support as assigned.

Yêu cầu

1. Academic: Degree in Information Technology / Computer Science or equivalent.

2. Years of experience

  • Minimum 10 years IT experience and at least 5 years in a supervisory role, working experience in administration of computer operating systems, fixing technical problems in a sophisticated IT environment, and supporting IT projects.

  • MCSE/MCITP & CCNA, ITIL, PMP certification is an advantage.

3. Technical knowledge

  • At least 3 years or above experience in technical support.

  • Strong technical knowledge and experience in IT architecture, Internet technologies, and infrastructure.

  • Working knowledge and experience in Windows 10 / Mac OS, Office 365, Microsoft Active Directory, Mobile Device Management (MDM), SCCM, printing devices, video conferencing equipment, etc.

  • Experience in supporting TCP/IP, Router Configuration, Windows, Wi-Fi, and Firewall

  • Knowledge in the system and network monitoring tools, cloud, and mobility.

4. Other skills

  • With experience in Manufacturing Industrial Background and new office/site infrastructure setup.

  • Strong sense of responsibility, continuous improvement, and able to work independently.

  • Good analytical and problem-solving skills

  • Team player with good interpersonal, communication, and organizational skills.

  • Professionalism in Change Management and documentation.

  • Professionalism in Change Management and documentation.

  • Fluency in English and Vietnam. Mandarin would be a plus.

Thông tin khác

Số lượng cần tuyển: 1 người

Yêu cầu kinh nghiệm: 6 năm

Hình thức làm việc: Toàn thời gian

Giới tính: Không yêu cầu

  • Competitive income 13th-month salary and bonus (if any).

  • 15 annual leaves.

  • Healthcare for individual

  • Mobile phone allowance.

Nơi làm việc

  • 9A VSIP2-A, Đường Số 27, Vĩnh Tân, Tân Uyên, Bình Dương
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của CÔNG TY TNHH TECHTRONIC INDUSTRIES VIỆT NAM MANUFACTURING. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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