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Hồ Chí Minh
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Technical Support Engineer

20 Nguyen Dang Giai, District 2, Ho Chi Minh

Home Credit VietnamCompany name
1000+Company size
ProductJob category
Depend on SkillExperienced level
3 năm trướcUpdated

Thông tin công việc

Mô tả

  • Ensuring all Incidents and Service Requests are accurately monitored, identified, categorised, prioritised and managed

  • Delivering against agreed objectives, KPIs and SLAs

  • Collaborating with the wider operational, account and 3rd party teams to resolve incidents and service requests

  • Providing assistance to colleagues and team members

  • Identifying and escalating problem following process

  • Adoption and contribution to processes and procedures to support working practices

Yêu cầu

  • Bachelor in IT, Computer Science or relevant field

  • Proven experience as a help desk technician or other customer support role.

  • Ability to diagnose and resolve basic technical issues

  • Good at English ( writing and speaking)

Thông tin khác

Understanding candidates' expectations of the ideal workplace, we always put the people element at the top of our priorities. ​

Compensation programs and employees' development opportunities for employees are always significantly invested in, bringing you:​

Primary benefits:

  • 13th-month Salary and performance- based KPI Bonus ​

  • 15+ Annual Leaves​

  • Full Social Insurance, 24/7 Accidental Insurance, Annual Medical Check- up​

  • Team Building and CSR activities: Year- end Party, New-year Party, Company trip, Charity activities, Blood donation​

  • Learning workshops: Udemy E-learning, English courses, Senior management development training programs​

Our culture fosters your career development through: ​

1. Strategy ​

  • Thinking Big: We focus on creating meaningful and sustainable opportunities for the company. ​

  • Customer Obsession: We try to understand future customer needs, trends, and the impact of digital transformation. ​

2. Implementation ​

  • Digital Savviness: We seek to understand the technological aspects of the business to enhance efficiency and customer experience. ​

  • Entrepreneurship: We communicate the company's strategy and purpose to others, inspire and lead them effectively. ​

  • Risk in mind: We consider risks and their possible effects before making decisions. ​

  • Operational Excellence: We stay focused on the goal, disciplined in tightening tasks to the end. ​

3. Building the organization ​

  • People Centricity: We sustain focus on the development of team members through meaningful development plans and learning opportunities. ​

  • Integrity: We always stay focused on the goal you need to achieve, refrain from getting into personal conflicts.

Attractive salary, remunerative benefits and perks

Self-development in an innovative ecosystem ​

International working environment

Nơi làm việc

  • 20 Nguyen Dang Giai, District 2, Ho Chi Minh
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của Home Credit Vietnam. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

Thông tin công ty

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