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Technical Support Engineer
20 Nguyen Dang Giai, District 2, Ho Chi Minh
Thông tin công việc
Mô tả
Ensuring all Incidents and Service Requests are accurately monitored, identified, categorised, prioritised and managed
Delivering against agreed objectives, KPIs and SLAs
Collaborating with the wider operational, account and 3rd party teams to resolve incidents and service requests
Providing assistance to colleagues and team members
Identifying and escalating problem following process
Adoption and contribution to processes and procedures to support working practices
Yêu cầu
Bachelor in IT, Computer Science or relevant field
Proven experience as a help desk technician or other customer support role.
Ability to diagnose and resolve basic technical issues
Good at English ( writing and speaking)
Thông tin khác
Understanding candidates' expectations of the ideal workplace, we always put the people element at the top of our priorities.
Compensation programs and employees' development opportunities for employees are always significantly invested in, bringing you:
Primary benefits:
13th-month Salary and performance- based KPI Bonus
15+ Annual Leaves
Full Social Insurance, 24/7 Accidental Insurance, Annual Medical Check- up
Team Building and CSR activities: Year- end Party, New-year Party, Company trip, Charity activities, Blood donation
Learning workshops: Udemy E-learning, English courses, Senior management development training programs
Our culture fosters your career development through:
1. Strategy
Thinking Big: We focus on creating meaningful and sustainable opportunities for the company.
Customer Obsession: We try to understand future customer needs, trends, and the impact of digital transformation.
2. Implementation
Digital Savviness: We seek to understand the technological aspects of the business to enhance efficiency and customer experience.
Entrepreneurship: We communicate the company's strategy and purpose to others, inspire and lead them effectively.
Risk in mind: We consider risks and their possible effects before making decisions.
Operational Excellence: We stay focused on the goal, disciplined in tightening tasks to the end.
3. Building the organization
People Centricity: We sustain focus on the development of team members through meaningful development plans and learning opportunities.
Integrity: We always stay focused on the goal you need to achieve, refrain from getting into personal conflicts.
Attractive salary, remunerative benefits and perks
Self-development in an innovative ecosystem
International working environment
Nơi làm việc
- 20 Nguyen Dang Giai, District 2, Ho Chi Minh