We are looking for a self-driven Technical Support Engineer to join our team. The candidate will provide technical troubleshooting assistance to a wide range of issues for our internal and external users.
Our ideal candidate is a person our users trust. They will rely on you to provide timely and accurate solutions to their technical problems. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the users’ satisfaction. You will be working in an environment with modern technologies (eg. Cloud, DevOps, Kubernetes) for your career advancement.
The candidate also acts as a duty shift position to provide uninterrupted and responsive support to IT operations 24x7.
Core knowledge in Desktop, Windows Server (Domain Controller, GPO), Linux, and Web Technologies (HTTP, Nginx/Apache, Web/DB Server)
Strong Experience in technical troubleshooting (eg. Logs/Alert Analysis, Information Gathering, Reproduce Issue, Issue Identification/Categorization)
Strong customer-focus with user-oriented skill, able to clearly articulate technical issues to both technical and non-technical audiences, and explain their impact on business.
Familiarity with ticketing and collaboration tools such as Jira, Redmine, and Wiki.
Knowledge of logging/monitoring environments (eg. Elastic Stack, InfluxDB, Grafana) is a plus..
Strong interpersonal and communications skills, both oral and written.
Able to work in a dynamic and ever-changing industry.
A self-initiated and pro-active team player who can work with minimal supervision.
Entry level candidate with IT related degree/background is encouraged to apply.
Provide Level-1 technical support which includes the area of desktops, servers, network, and applications.
Performs general maintenance, backup/restore, and remedial repair on all IT related assets.
Triage support cases, making sure to record, track, and resolve each technical issue efficiently and proactively.
Communicate with internal/external users via IT ticketing systems, instant messaging platform and email. Take ownership of customer issues reported and see problems through to resolution.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Publish resolution or technical documentation in the Knowledge Base for continuous education and prevention.
Conduct regular releases/patches/upgrades to company’s systems and applications.
This is a duty shift position where the candidate will work at different shift in rotational basis with team members.
Thông tin khác
Very attractive salary package;
13th - month salary and performance bonus;
Premium healthcare insurance;
12 days annual leave and 8 days sick leave fully paid per year;
Annual teambuilding event;
Sport activities: badminton, football, bowling…;
English classes every Tuesday;
Unlimited access to a selection of food and beverages;
Working & growing in a young and dynamic team, creative environment.
Very attractive salary package
13th - month salary and performance bonus
Nơi làm việc
20 Sông Thao, Tan Binh, Ho Chi Minh
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