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Technical Service Specialist

Melody 2 Tower – N1, Dien Bien PhuBinh ThanhHo Chi Minh

SecuTixCompany name
51-150Company size
ProductJob category
2 yearsExperienced level
1 năm trướcUpdated

Tech stack

cssregular
Dataregular
javascriptregular
HTML/CSSregular
QA/Testregular

Thông tin công việc

Mô tả

We are the ticketing solution provider of the top 3 greatest world sports tournament. We are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset

MISSIONS AND RESPONSIBILITIES

  • Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, public web services activation, seat map edition, report creation, marketing campaign setup …

  • Analyze technical service requests from English/French speaking customers

  • Provide estimation and propose alternative solution if needed

  • Process the requests according to agreed solution and handle change requests.

  • Ensure the deliveries are on quality, on time

  • Have high speed interaction with Onboarding team across Europe

  • Have high speed interaction with Product team in Switzerland and Vietnam

  • Participate in special technical projects upon request.

  • Work closely with Services Manager to maintain service deliveries and quality

Yêu cầu

  • Bachelor’s degree in Computer Science, Telecommunication or related

  • Open for fresher up to 2 year experience working in IT industries

  • Knowledge in HTML/CSS, Javascript, SQL

  • Strong time management skills, able to identify and prioritize urgent/critical requests

  • Good at logical and critical thinking to propose accurate solution to customers

  • Strong communication and presentation skills

  • Has a strong customer oriented mindset

  • Proficient in English is required

  • Experience with software testing, working in product’s company is a plus

Thông tin khác

Perks you will love:

  • Product for 150+ customers, millions of users worldwide

  • Exposure to world famous customer organizations

  • Swiss grade work organization & quality

  • Frequent interactions with Switzerland/France/UK/Spain

  • Build a fast & solid career path with clear & attractive promotion opportunities

  • Advanced software factory & technical environments

  • 300+ machines in build pipeline, 60+ technologies

  • 300+ deliveries per year, full automated test suite

Benefits:

  • Premium Health Insurance Package

  • Fun, regular team building activities

  • Love from the team. We are very collaborative & friendly

  • Travel opportunities to visit our customers in Europe

  • English class, training, strong support for career development

  • Paralleled coaching & training from industry-leading experts

Product environment, startup mindset

Open, dynamic, international working environment

Great package, 18 leave days, travel to Europe

Nơi làm việc

  • Melody 2 Tower – N1, Dien Bien PhuBinh ThanhHo Chi Minh
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của SecuTix. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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