Mô tả

We are the ticketing solution provider of the top 3 greatest world sports tournament. We are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset

MISSIONS AND RESPONSIBILITIES

• Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, public web services activation, seat map edition, report creation, marketing campaign setup …

• Analyze technical service requests from English/French speaking customers

• Provide estimation and propose alternative solution if needed

• Process the requests according to agreed solution and handle change requests.

• Ensure the deliveries are on quality, on time

• Have high speed interaction with Onboarding team across Europe

• Have high speed interaction with Product team in Switzerland and Vietnam

• Participate in special technical projects upon request.

• Work closely with Services Manager to maintain service deliveries and quality

Yêu cầu

• Bachelor’s degree in Computer Science, Telecommunication or related

• Open for fresher up to 2 year experience working in IT industries

• Knowledge in HTML/CSS, Javascript, SQL

• Strong time management skills, able to identify and prioritize urgent/critical requests

• Good at logical and critical thinking to propose accurate solution to customers

• Strong communication and presentation skills

• Has a strong customer oriented mindset

• Proficient in English is required

• Experience with software testing, working in product’s company is a plus

Thông tin khác

Perks you will love:

• Product for 150+ customers, millions of users worldwide

• Exposure to world famous customer organizations

• Swiss grade work organization & quality

• Frequent interactions with Switzerland/France/UK/Spain

• Build a fast & solid career path with clear & attractive promotion opportunities

• Advanced software factory & technical environments

• 300+ machines in build pipeline, 60+ technologies

• 300+ deliveries per year, full automated test suite

Benefits:

• Premium Health Insurance Package

• Fun, regular team building activities

• Love from the team. We are very collaborative & friendly

• Travel opportunities to visit our customers in Europe

• English class, training, strong support for career development

• Paralleled coaching & training from industry-leading experts

Product environment, startup mindset

Open, dynamic, international working environment

Great package, 18 leave days, travel to Europe

Nơi làm việc

• Melody 2 Tower – N1, Dien Bien PhuBinh ThanhHo Chi Minh