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Technical Service Specialist

Melody 2 Tower – N1, Dien Bien PhuBinh ThanhHo Chi Minh

SecuTixCompany name
51-150Company size
ProductJob category
2 yearsExperienced level
1 năm trướcUpdated

Tech stack


Thông tin công việc

Mô tả

We are the ticketing solution provider of the top 3 greatest world sports tournament. We are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset


  • Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, public web services activation, seat map edition, report creation, marketing campaign setup …

  • Analyze technical service requests from English/French speaking customers

  • Provide estimation and propose alternative solution if needed

  • Process the requests according to agreed solution and handle change requests.

  • Ensure the deliveries are on quality, on time

  • Have high speed interaction with Onboarding team across Europe

  • Have high speed interaction with Product team in Switzerland and Vietnam

  • Participate in special technical projects upon request.

  • Work closely with Services Manager to maintain service deliveries and quality

Yêu cầu

  • Bachelor’s degree in Computer Science, Telecommunication or related

  • Open for fresher up to 2 year experience working in IT industries

  • Knowledge in HTML/CSS, Javascript, SQL

  • Strong time management skills, able to identify and prioritize urgent/critical requests

  • Good at logical and critical thinking to propose accurate solution to customers

  • Strong communication and presentation skills

  • Has a strong customer oriented mindset

  • Proficient in English is required

  • Experience with software testing, working in product’s company is a plus

Thông tin khác

Perks you will love:

  • Product for 150+ customers, millions of users worldwide

  • Exposure to world famous customer organizations

  • Swiss grade work organization & quality

  • Frequent interactions with Switzerland/France/UK/Spain

  • Build a fast & solid career path with clear & attractive promotion opportunities

  • Advanced software factory & technical environments

  • 300+ machines in build pipeline, 60+ technologies

  • 300+ deliveries per year, full automated test suite


  • Premium Health Insurance Package

  • Fun, regular team building activities

  • Love from the team. We are very collaborative & friendly

  • Travel opportunities to visit our customers in Europe

  • English class, training, strong support for career development

  • Paralleled coaching & training from industry-leading experts

Product environment, startup mindset

Open, dynamic, international working environment

Great package, 18 leave days, travel to Europe

Nơi làm việc

  • Melody 2 Tower – N1, Dien Bien PhuBinh ThanhHo Chi Minh
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