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Technical Server Consultant

Floor 3, Republic Plaza, 18E Cong Hoa, Ward 4, Tan Binh Dist., HCMCTan BinhHo Chi Minh

V-KEY Pte.Company name
51-150Company size
ProductJob category
Depend on SkillExperienced level
3 năm trướcUpdated

Tech stack

Goregular
Dataregular
Javaregular

Thông tin công việc

Mô tả

We are looking for a Technical Server Consultant to join our Technical Support team based in Hochiminh City, Vietnam who will provide support to V-Key multi-national customers including large corporate banks and Government entities from various countries including Singapore, Vietnam, Thailand, Philippines, Saudi Arabi.

The candidate should be with knowledge on application servers (such as Jboss, Weblogic or Tomcat) and experience in supporting customer to resolve complex technical queries which may be needed to work in collaboration with the advance level teams.The candidate will also help drive technical activities proactively, as well as be the customer's technical go-to person for any technical related questions.

The individual need to couple their technical acumen with their exceptional verbal and written communication skills. We are looking for smart, driven, curious, and empathetic support member, who are willing to help customers and who will not rest until a problem is solved.

Duties and Responsibilities

  • Work together with the Technical Support Level 1 team member to help troubleshoot incidents reported by customers via V-Key Support Portal and ensure issues are resolved in a timely manner

  • Document troubleshooting and problem resolution steps.

  • Create and manage the customers’ replicated Virtual Environments and ensure all features are operational for incident reproduce and troubleshooting purpose.

  • Working with various internal teams including Product Development team, Quality Assurance team to ensure customer’ issue root cause is identified and resolved before releasing new package to customer.

  • Provide on-call support outside regular business hours as and when required.

Yêu cầu

Requirements

Must have:

  • Bachelor degree or diploma in Computer Science/Engineering or related field

  • Experience in a customer-facing role within a high-tech industry, ideally with direct exposure to troubleshooting technical issues.

  • Experience on various popular application servers like JBOSS, Weblogic, Tomcat (at least one of them)

  • Experience with RDBMS databases such as MySQL, MS SQL, MariaDB, Oracle (at least 1 one of them) and ORM frameworks such as Hibernate

  • Excellent verbal and written communication skills in English.

Nice to have:

  • Experience with Spring boot, Spring Cloud Microservices, Spring MVC architecture

  • Familiarization with CI/CD systems such as Maven, Jenkins, and Artifactory

  • Experience with Amazon Web Services (AWS), Google Cloud Services

  • Experience working with NoSQL databases, MySQL replication and administration

  • Cyber Security knowledge would be a huge plus.

  • Willing to work beyond business hours as and when required.

Soft skills

  • Able to handle pressures during incidents

  • Work in a team environment

  • Love to work with multi-national customers

  • Previous experience supporting software products and resolving complex technical queries

  • Be smart, driven, curious, and empathetic support member

  • Couple technical acumen with exceptional verbal and written communication skills

Thông tin khác

  • Macbook Pro laptop for working

  • Base salary package

  • Annual leaves with 14 days at the beginning and insurance types following by the Labour Code

  • Flexi benefits with 3 mil VND per year

  • Types of leaves as per organization’s policy (birthday leave, personal leave, medical leave and monthly work from home)

  • Performance based reward and recognition

  • Healthcare package, sponsored football clubs, company trip, and team building (x3 times/year)

  • Dynamic, young and friendly environment with enjoyable staffs activities

Product Company: App Security, Data Security

English fully with multi-cultural colleagues

Chances for travelling, such benefits of leaves

Nơi làm việc

  • Floor 3, Republic Plaza, 18E Cong Hoa, Ward 4, Tan Binh Dist., HCMCTan BinhHo Chi Minh
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của V-KEY Pte.. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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