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Technical Server Consultant
Floor 3, Republic Plaza, 18E Cong Hoa, Ward 4, Tan Binh Dist., HCMCTan BinhHo Chi Minh
Tech stack
Thông tin công việc
Mô tả
We are looking for a Technical Server Consultant to join our Technical Support team based in Hochiminh City, Vietnam who will provide support to V-Key multi-national customers including large corporate banks and Government entities from various countries including Singapore, Vietnam, Thailand, Philippines, Saudi Arabi.
The candidate should be with knowledge on application servers (such as Jboss, Weblogic or Tomcat) and experience in supporting customer to resolve complex technical queries which may be needed to work in collaboration with the advance level teams.The candidate will also help drive technical activities proactively, as well as be the customer's technical go-to person for any technical related questions.
The individual need to couple their technical acumen with their exceptional verbal and written communication skills. We are looking for smart, driven, curious, and empathetic support member, who are willing to help customers and who will not rest until a problem is solved.
Duties and Responsibilities
Work together with the Technical Support Level 1 team member to help troubleshoot incidents reported by customers via V-Key Support Portal and ensure issues are resolved in a timely manner
Document troubleshooting and problem resolution steps.
Create and manage the customers’ replicated Virtual Environments and ensure all features are operational for incident reproduce and troubleshooting purpose.
Working with various internal teams including Product Development team, Quality Assurance team to ensure customer’ issue root cause is identified and resolved before releasing new package to customer.
Provide on-call support outside regular business hours as and when required.
Yêu cầu
Requirements
Must have:
Bachelor degree or diploma in Computer Science/Engineering or related field
Experience in a customer-facing role within a high-tech industry, ideally with direct exposure to troubleshooting technical issues.
Experience on various popular application servers like JBOSS, Weblogic, Tomcat (at least one of them)
Experience with RDBMS databases such as MySQL, MS SQL, MariaDB, Oracle (at least 1 one of them) and ORM frameworks such as Hibernate
Excellent verbal and written communication skills in English.
Nice to have:
Experience with Spring boot, Spring Cloud Microservices, Spring MVC architecture
Familiarization with CI/CD systems such as Maven, Jenkins, and Artifactory
Experience with Amazon Web Services (AWS), Google Cloud Services
Experience working with NoSQL databases, MySQL replication and administration
Cyber Security knowledge would be a huge plus.
Willing to work beyond business hours as and when required.
Soft skills
Able to handle pressures during incidents
Work in a team environment
Love to work with multi-national customers
Previous experience supporting software products and resolving complex technical queries
Be smart, driven, curious, and empathetic support member
Couple technical acumen with exceptional verbal and written communication skills
Thông tin khác
Macbook Pro laptop for working
Base salary package
Annual leaves with 14 days at the beginning and insurance types following by the Labour Code
Flexi benefits with 3 mil VND per year
Types of leaves as per organization’s policy (birthday leave, personal leave, medical leave and monthly work from home)
Performance based reward and recognition
Healthcare package, sponsored football clubs, company trip, and team building (x3 times/year)
Dynamic, young and friendly environment with enjoyable staffs activities
Product Company: App Security, Data Security
English fully with multi-cultural colleagues
Chances for travelling, such benefits of leaves
Nơi làm việc
- Floor 3, Republic Plaza, 18E Cong Hoa, Ward 4, Tan Binh Dist., HCMCTan BinhHo Chi Minh