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System Software Support Engineer

121 Le Loi, District 1, Ho Chi Minh

DEK TechnologiesCompany name
301-500Company size
OutsourcingJob category
2 yearsExperienced level
2 năm trướcUpdated

Tech stack


Thông tin công việc

Mô tả

You will be a key member of the global support team that is responsible for a cluster platform that is used all over the world. It is a Linux based system with the below characteristics:

  • High Availability: fault tolerant system, 24/7 service availability

  • Scalability: ability to increase or decrease the number of cluster nodes according to the business need without impacting the service availability

  • Manageability: software management including installation, upgrade, downgrade on cluster level without impacting the service availability

The candidate best suited to this role:

  • Enjoys customer interaction and is challenged by troubleshooting in a complex environment

  • Has an outgoing personality with a customer focus and right attitude to serve the customer.

Your responsibilities include but are not limited to the following:

  • Day-to-day service and support of end customers and partners globally

  • Give customer advice on how to use the system, provide troubleshooting support, corrective actions and root cause analysis

  • Close cooperation with R&D and Solution Architects to solve customer issues

  • Participate in on-call 24/7 roster for customers Emergency cases

  • Actively contribute to our Customer satisfaction

At DEK Technologies Vietnam, you will live with Agile & Lean principles where employees are empowered at all levels to collaborate cross-functionally, to take pride in collective ownership, to improve yourself by continuously learning, practicing & sharing with others.

Yêu cầu

  • IT background

  • At least 2 years work experience

  • Intermediate English skills

  • Good analytical and problem-solving capabilities

  • Familiar with Linux environment

  • Be able to read and understand C/C++/Python Programming Language.

Thông tin khác

At DEK Technologies you will find yourself in an exciting career with:

  • Attractive, competitive salary and incentives

  • Opportunities for short and long-term training/work overseas

  • An excellent working environment in developing tomorrow’s features

  • Open and honest culture where people are valued, treated fairly, trusted and empowered

  • Training and career development opportunities

  • 40 flexible working hours per week from Monday to Friday

  • English classes 3 hours a week with qualified foreign teachers

  • Extra 24/7 Health and Accident Insurance

  • Annual health check up

  • Annual company trip

  • Annual family day

  • Sport clubs

  • Music club

  • Yoga club

  • Piano club

Attractive and competitive salary

Training/work overseas

Open and honest culture

Nơi làm việc

  • 121 Le Loi, District 1, Ho Chi Minh
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của DEK Technologies. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

Thông tin công ty


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