Mô tả

You will be a key member of the global support team that is responsible for a cluster platform that is used all over the world. It is a Linux based system with the below characteristics:

• High Availability: fault tolerant system, 24/7 service availability

• Scalability: ability to increase or decrease the number of cluster nodes according to the business need without impacting the service availability

• Manageability: software management including installation, upgrade, downgrade on cluster level without impacting the service availability

The candidate best suited to this role:

• Enjoys customer interaction and is challenged by troubleshooting in a complex environment

• Has an outgoing personality with a customer focus and right attitude to serve the customer.

Your responsibilities include but are not limited to the following:

• Day-to-day service and support of end customers and partners globally

• Give customer advice on how to use the system, provide troubleshooting support, corrective actions and root cause analysis

• Close cooperation with R&D and Solution Architects to solve customer issues

• Participate in on-call 24/7 roster for customers Emergency cases

• Actively contribute to our Customer satisfaction

At DEK Technologies Vietnam, you will live with Agile & Lean principles where employees are empowered at all levels to collaborate cross-functionally, to take pride in collective ownership, to improve yourself by continuously learning, practicing & sharing with others.

Yêu cầu

• IT background

• At least 2 years work experience

• Intermediate English skills

• Good analytical and problem-solving capabilities

• Familiar with Linux environment

• Be able to read and understand C/C++/Python Programming Language.

Thông tin khác

At DEK Technologies you will find yourself in an exciting career with:

• Attractive, competitive salary and incentives

• Opportunities for short and long-term training/work overseas

• An excellent working environment in developing tomorrow’s features

• Open and honest culture where people are valued, treated fairly, trusted and empowered

• Training and career development opportunities

• 40 flexible working hours per week from Monday to Friday

• English classes 3 hours a week with qualified foreign teachers

• Extra 24/7 Health and Accident Insurance

• Annual health check up

• Annual company trip

• Annual family day

• Sport clubs

• Music club

• Yoga club

• Piano club

Attractive and competitive salary

Training/work overseas

Open and honest culture

Nơi làm việc

• 121 Le Loi, District 1, Ho Chi Minh