Mô tả

Overall Job Purpose:

The Storage & Backup Engineer role provides technical support and management of Data Centre Services and its customer’s storage and backup infrastructure.

Description:

• Troubleshoot Enterprise storage or backup incidents, problems and issues

• Creating and performing authorized changes to customer environments, attending CABs where necessary

• Experience with Monitoring, Automation and Service provider ticketing toolsets (SCOM, ServiceNow, Remedy, Network monitoring)

• Perform detailed root cause analysis as necessary

• Demonstrate proper incident management response related to mission critical enterprise storage or backup infrastructure problems

• Provide third/fourth level escalation support within DCS Customer base for Enterprise Storage and Backup Incidents

• Participate on technology updates and maintaining reliable core infrastructure by ensuring that software & hardware are updated to supported and secure levels

• Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels.

• Working on shift pattern working hours to ensure system is operated 24/7

Yêu cầu

• Strong background with Storage and Backup Technologies

• Working knowledge of core network, compute and storage technologies in large-scale deployments

• Minimum 3 years’ experience providing support to enterprise level clients

• Appropriate certifications or experience in core technology platforms:

o 2 or more Storage Technologies

o 2 or more Backup Technologies

o 1 or more SAN Technologies

• Demonstrated knowledge and experience with a variety of SAN, NAS, and tape technologies:

o HP 3PAR / EVA / MSA Storage Platforms

o IBM SVC / V-Series Storage Platforms

o EMC VNX

o NetApp FAS

o Storage Area Networks (Brocade/Cisco/Qlogic)

o Netbackup

o IBM Spectrum Protect (TSM)

o HP Data Protector

o IBM / HP / Quantum Tape Libraries

o Experience administration LINUX, Solaris, Oracle databases, Exadata, ODA,ZFS

o Experience with VMWare (ESX, ESXi, VCenter)

• Ability to troubleshoot as part of a team for complex, technical, multi-site and multi-disciplinary problems and incidents

• Knowledge of data protection concepts and systems, with the ability to implement those principles

• Understanding of high availability and disaster recovery concepts and methods of action

• Ability to provision Backup, SAN, NAS, DAS, and scale out storage systems

• Proven ability to troubleshoot SAN Performance issues

• Review capacity and system performance data, predicting trends and potential issues

• Good English communications skills, both oral and written. Ideally, experience of working for an international company with travel to and from Vietnam

• Customer facing experience as you will be working with technical, process and customer facing documentation.

• Degree in Computer Science, Software Engineering, MIS or equivalent preferred

• Experience of working in a multi-client solutions provider

• Technical knowledge of MS Directory Services, Exchange, VMWare and core infrastructure technologies, backed with practical experience in a corporate environment preferably serving customers

• ITIL knowledge/accreditation specialising around operational Incident/Problem and change management.

Thông tin khác

We create a environment where you can be best of yourself, grow with us and together we make it work

Competitive Remuneration

Annual Bonus and 13th Salary

18 Annual Leave

Nơi làm việc

• 1060 Nguyen Van Linh, Tan Phong, District 7, Ho Chi Minh