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Storage and Backup Engineer

1060 Nguyen Van Linh, Tan Phong, District 7, Ho Chi Minh

SCC VietnamCompany name
151-300Company size
OutsourcingJob category
3 yearsExperienced level
2 tháng trướcUpdated

Tech stack

Dataregular

Thông tin công việc

Mô tả

Overall Job Purpose:

The Storage & Backup Engineer role provides technical support and management of Data Centre Services and its customer’s storage and backup infrastructure.

Description:

• Troubleshoot Enterprise storage or backup incidents, problems and issues

• Creating and performing authorized changes to customer environments, attending CABs where necessary

• Experience with Monitoring, Automation and Service provider ticketing toolsets (SCOM, ServiceNow, Remedy, Network monitoring)

• Perform detailed root cause analysis as necessary

• Demonstrate proper incident management response related to mission critical enterprise storage or backup infrastructure problems

• Provide third/fourth level escalation support within DCS Customer base for Enterprise Storage and Backup Incidents

• Participate on technology updates and maintaining reliable core infrastructure by ensuring that software & hardware are updated to supported and secure levels

• Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels.

• Working on shift pattern working hours to ensure system is operated 24/7

Yêu cầu

• Strong background with Storage and Backup Technologies

• Working knowledge of core network, compute and storage technologies in large-scale deployments

• Minimum 3 years’ experience providing support to enterprise level clients

• Appropriate certifications or experience in core technology platforms:

o 2 or more Storage Technologies

o 2 or more Backup Technologies

o 1 or more SAN Technologies

• Demonstrated knowledge and experience with a variety of SAN, NAS, and tape technologies:

o HP 3PAR / EVA / MSA Storage Platforms

o IBM SVC / V-Series Storage Platforms

o EMC VNX

o NetApp FAS

o Storage Area Networks (Brocade/Cisco/Qlogic)

o Netbackup

o IBM Spectrum Protect (TSM)

o HP Data Protector

o IBM / HP / Quantum Tape Libraries

o Experience administration LINUX, Solaris, Oracle databases, Exadata, ODA,ZFS

o Experience with VMWare (ESX, ESXi, VCenter)

• Ability to troubleshoot as part of a team for complex, technical, multi-site and multi-disciplinary problems and incidents

• Knowledge of data protection concepts and systems, with the ability to implement those principles

• Understanding of high availability and disaster recovery concepts and methods of action

• Ability to provision Backup, SAN, NAS, DAS, and scale out storage systems

• Proven ability to troubleshoot SAN Performance issues

• Review capacity and system performance data, predicting trends and potential issues

• Good English communications skills, both oral and written. Ideally, experience of working for an international company with travel to and from Vietnam

• Customer facing experience as you will be working with technical, process and customer facing documentation.

• Degree in Computer Science, Software Engineering, MIS or equivalent preferred

• Experience of working in a multi-client solutions provider

• Technical knowledge of MS Directory Services, Exchange, VMWare and core infrastructure technologies, backed with practical experience in a corporate environment preferably serving customers

• ITIL knowledge/accreditation specialising around operational Incident/Problem and change management.

Thông tin khác

We create a environment where you can be best of yourself, grow with us and together we make it work

Competitive Remuneration

Annual Bonus and 13th Salary

18 Annual Leave

Nơi làm việc

  • 1060 Nguyen Van Linh, Tan Phong, District 7, Ho Chi Minh
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của SCC Vietnam. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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