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Solution Artchitect (Remote)
Trụ sở chính: Nhà khách ATS, số 8 Phạm Hùng, Phường Mễ Trì, Quận Nam Từ Liêm, Hà Nội Chi nhánh: 18A đường Cộng Hòa, Phường 12, Q.Tân Bình
Tech stack
Thông tin công việc
Mô tả
As a key member of the Solutions Architects, you will own the coordination, planning and implementation of new customer solutions.
Key responsibilities will include implementation scoping, product configuration, and the direct management of customer communication during onboarding.
Additionally, you will be the first line for troubleshooting integration issues that occurs during onboarding - be it adjusting html/css for email templates, debugging Javascript, or investigating client data flow.
Solutions Architects are tasked with thinking outside the box to ensure that customers are successfully integrated and that product is configured correctly for their unique business needs.
Successful applicants must be extremely organized and able to work closely with our product team to clearly communicate bugs, feature requests, use cases, and prioritization.
Solutions Architect role is directly customer facing and as such excellent communication skills are a must.
Furthermore, an SA will often juggle a number of accounts concurrently and must be very well organized and capable of rapid context switching.
Their team is international, currently based in US and Bangalore.
All candidates should be able to work US hours, a shift differential is offered.
There are many client-facing meetings, which is why the hours are specific.
Also, this explains why the job description requires excellent verbal and written communication skills.
Yêu cầu
2yr+ experience with HTML/CSS
2yr+ experience with Javascript (Experience with jQuery or other JavaScript framework)
3yrs+ of customer facing experience, preferably at a SaaS company
Must be able to build rapport with Product/Engineering teams as well as Customer-side teams
Experience working with ESPs a plus (i.e. Marketo, SFMC, Responsys, Iterable)
Experience working with web services, REST preferred (SOAP, nice to have)
Experience working with JSON and XML data structures.
Experience with PHP or other web programming language.
Flawless communication skills - written and verbal
Passionate about top-notch customer experience
Team attitude - support team members who need assistance/guidance
Openness to learn and grow areas of expertise
Contribute to technical documentation
Thông tin khác
Số lượng cần tuyển: 4 người
Yêu cầu kinh nghiệm: 3 năm
Hình thức làm việc: Toàn thời gian
Giới tính: Không yêu cầu
Salary: $7000-10.000/ month
Remote working
Nơi làm việc
- Trụ sở chính: Nhà khách ATS, số 8 Phạm Hùng, Phường Mễ Trì, Quận Nam Từ Liêm, Hà Nội Chi nhánh: 18A đường Cộng Hòa, Phường 12, Q.Tân Bình