We are the ticketing solution provider of the top 3 greatest world sports tournament. We are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset
• Help customers to use our ticketing product in the most efficient way by delivery diverse technical services requests according the standard service catalog: product configurations, online shop CSS customization, public web services activation, seat map edition, report creation, marketing campaign setup …
• Analyze technical service requests from English/French speaking customers
• Provide estimation and propose alternative solution if needed
• Process the requests according to agreed solution and handle change requests.
• Ensure the deliveries are on quality, on time
• Have high speed interaction with Onboarding team across Europe
• Have high speed interaction with Product team in Switzerland and Vietnam
• Participate in special technical projects upon request.
• Work closely with Services Manager to maintain service deliveries and quality.
• Bachelor’s degree in Computer Science, Telecommunication or related
• Open for fresher up to 2 year experience working in IT industries
• Strong time management skills, able to identify and prioritize urgent/critical requests
• Good at logical and critical thinking to propose accurate solution to customers
• Strong communication and presentation skills
• Has a strong customer oriented mindset
• Proficient in English is required; knowing French is a strong plus
• Experience with software testing, working in product’s company is a plus
Thông tin khác
Attractive remuneration package with 18 days of annual leave
Premium Healthcare package
Travel opportunities to Switzerland
Nơi làm việc
- Melody-2 Tower, N1 Dien Bien Phu, Binh Thanh District/ www.elca.vn
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