Our Digital Product team advocates for our users and business, setting the vision for our growing family of innovative products. We use data, research, strategy, and empathy to guide multidisciplinary teams toward a common goal, balancing diverse perspectives and empowering our teams to do great work. As we scale, there’s plenty of space for you to grow alongside us and simplify life for millions of people; in a team that always focuses on we, not I, and creates delightful products that are worthy of trust.
We are looking for a Senior Manager of Content Strategy to form the Content Strategy team at VNDIRECT. Your key focus area will be leading our cross-team initiative to build and refresh VNDIRECT's cohesive content design strategy and content guidelines, working with teams of designers, researchers, engineers, and product managers to create a system and home for the guidelines that we use to build VNDIRECT digital products for our users.
You'll establish efficient and effective working practices between the teams that contribute to our content ecosystems, and amplify the effectiveness of this complex, cross-disciplinary program. Your secondary focus will be to design processes for managing content requests, reviews, and iteration, implement full audits of existing copy, craft engaging onboarding flows, develop A/B value propositions, and mentor new writers who come onboard.
You’ll be working closely with product managers and engineers to identify what aspects of releases need to be communicated to our customers and evaluate the best ways to do so. As a successful candidate, you will have a love for words and effective communication skills. You will demonstrate a passion for creating a better customer experience and a desire to test theories, as well as a drive to establish a structure with style guides, glossaries, and processes.
Build, evolve and scale editorial processes, standards, and tools
Maintain and develop content style guides, and glossaries and be an advocate for best content practices on the product team and marketing team
Ability to build out brand voice and tone guides following our brand book
Write clear, creative UX content that focuses on educating our customers and promoting better feature usage across all RingCentral products
Collaborate with UX director and managers, developers, marketing, product marketing, and other stakeholders across the company
Conduct extensive product research based on usability sessions, and support tickets, to figure out what our customers need more clarification on
Build a content ecosystem map to visualize our content reality to strengthen consistent content formats and languages across the company
Build product launching plan (process, roadmap, timeline) for our new digital products/features
At least 7+ years of experience in the writing field
Proven, senior-level content strategy development, and UX writing skills, ideally at a consumer tech company
3 years of experience managing or leading a UX writing team
Proficiency in writing in both Vietnamese and English
Experience with content guidelines/writing style guides
Enthusiastic about details
Demonstrated ability to document and share processes
Proven cross-functional skills and experience in stakeholder management
Proficiency in design, research tools: Figma, Adobe XD, Whimsical, Miro, Maze…
Comfortable in an ambiguous work environment.
Thông tin khác
Số lượng cần tuyển: 1 người
Yêu cầu kinh nghiệm: Trên 5 năm
Hình thức làm việc: Toàn thời gian
Giới tính: Không yêu cầu
ALL OF OUR JOBS REQUIRE
Great communication skills. We’re a diversified team, so clear communication is a must.
Self-driven work ethic yet strong collaboration. You need to be a self-starter who loves taking the initiative and seeing things through to completion.
Critical thinking. We are in a complex business; we need everyone to be reflective, independent, and competent.
Curiosity and the desire to learn and to be creative. Our business is changing and growing fast; who knows what will be the skills of tomorrow? Flexibility is key.
Nơi làm việc
- 9 VCCI Building, Đào Duy Anh, Dong Da, Ha Noi
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