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Senior Infrastructure Engineer

1060 Nguyen Van Linh, Tan Phong, District 7, Ho Chi Minh

SCC VietnamCompany name
151-300Company size
OutsourcingJob category
SeniorExperienced level
2 tháng trướcUpdated

Tech stack


Thông tin công việc

Mô tả

  • Monitoring and maintaining Infrastructure, Backup environments

  • Managing incidents and problems appropriately within agreed service levels

  • Creating and performing authorized changes to test, production environments, attending CABs where necessary

  • Perform root cause analysis on recurring incidents

  • Ensure technical documentation is completed and updated to professional standards

  • Scheduled maintenance and patching of Infrastructure, Backup environments as necessary

  • Contribute to the continuous improvement programs of all technology platforms across the datacenter

  • Call logging and escalation with third party vendors (such as Microsoft, VMware, Citrix)

  • Contributing to delivering team performance

  • Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels.

  • Troubleshooting infrastructure, backup incident

  • May be required to occasionally to fill in single shifts on managed services shift roster

  • Assist engagement with projects to ensure design of technical solutions are in line with the requirements of database team, developer team

  • Assist with acceptance into service into operational support for all new implementations and enhancements/upgrades

Yêu cầu

Job Requirement

  • Minimum 5 years’ experience in Infrastructure area

  • Strong background with compute technologies in large-scale deployments

  • Advanced technical Knowledge and hands on experience in the below technologies or variants of in an enterprise level support environment:

  • Microsoft Windows Server products

  • Microsoft AD (Active Directory) and integrated elements/technologies such as DNS, GPO, DHCP, AD DS, AD FS, RBAC, DFS, DFSR, NPS

  • Microsoft Windows Update WSUS

  • Advanced technical knowledge of Exchange technologies (Exchange 2016, Exchange Online\Office 365)

  • Advanced technical knowledge of virtualization technologies (vCenter, vSphere, ESXi, DRS, vMotion, HA, FT, SRM)

  • Advanced technical knowledge of NetBackup, Backup Exec

  • Advanced technical knowledge of Symantec endpoint protection SEP

  • Advanced technical knowledge of Citrix XenApp

  • Advanced technical knowledge of SAN with NetApp OnTap 9.x, SnapCenter, Brocade

  • Advanced technical knowledge of Monitoring with SCOM

  • Server Hardware Support (HP/IBM/HWW)

  • Ability to use the ITSM tool to manage incidents/changes/problems tickets

  • Good English communications skills, both oral and written. Ideally, experience of working for an international company with travel to and from Vietnam

  • Document new and existing processes

  • Able to work as a member of a team but also manage up, across and down where required

  • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents

Desirable Requirements

  • ITIL qualification or awareness of the ITIL processes

  • Experience with Service provider ticketing toolsets like ServiceNow

  • Scripting and Automation knowledge

  • Degree in Computer Science or equivalent preferred

  • Experience of design and delivery within Wintel, VMware, Exchange and Citrix environments

  • French communications skills

Thông tin khác

We create a environment where you can be best of yourself, grow with us and together we make it works

Competitive Remuneration

Annual Bonus and 13th Salary

Onsite Trips to France

Nơi làm việc

  • 1060 Nguyen Van Linh, Tan Phong, District 7, Ho Chi Minh
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của SCC Vietnam. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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