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Senior Global Service Desk Analyst

Saigon ICT Tower, Quang Trung Software City, District 12, Ho Chi Minh

Swiss Post Solutions VietnamCompany name
1000+Company size
ProductJob category
SeniorExperienced level
3 tháng trướcUpdated

Thông tin công việc

Mô tả

You will work closely with the teams that deliver and support wide range of IT Service offerings to ensure that the company is delivering overall superior service and support to customers.

  • Responsible for monitoring and managing central queues, M365 queue that ensure every single request, incidents are handled or routed to relevant team within the SLA.

  • Receive, analyst and take corrective actions to support user tickets base on site, service catalogue, priority, etc.

  • Accountable for the timely and accurate completion of servicing incidents, requests, and tasks assigned to Service Desk team.

  • Handle all tickets related to M365 (Microsoft 365 platform) include Outlook, MS Team, One Drive, SharePoint, ect and required escalations as well

  • Effectively manage customer communications, escalations, and satisfaction

  • Communicate with client to collect information or verify their situation as 1st line support. In case the escalation needs to involve many teams into a meeting or a call, you are the one will host it

  • Responsible for management and report directly to team leader about the utilization and workload, service health check, licenses, etc.

  • Proactive implement our services and support methods like writing PowerShell Scripts, client communication & engagement, etc.

  • Add value to team performance & vision by proposal, strategy, or roadmap.

Yêu cầu


  • Bachelor Degree in Information Technology, computer science or related IT fields

Technology skills and experience:

  • At least 3 years of experience in service support ITIL framework or equivalent work experience

  • Analysis and troubleshooting skills

  • Work effectively with colleagues or by your own

  • Researching and collecting information skills

  • Experience from a position working cross-organizational and Global scale


  • Fluently and Strong English Communication (verbal and written)

  • Problem Solving, analytic and process thinking

  • Leadership and interpersonal skills

Thông tin khác

The combination of a European Management team and ambitious employees from well-known local and international universities give us the chance to offer our products and services of European quality, but made in Vietnam. This concept provides us with an important competitive advantage in the international market. We strive to provide a friendly working-environment where people feel like a family and are free to voice their opinions.

What are you waiting for? Join our international team today!

Joining Swiss Post Solutions Ltd today, you can enjoy:

  • Professional and challenging working environment

  • Competitive and performance-oriented remuneration system

  • On-going training and development plan

  • Friendly colleague

  • Promotion & bonus opportunities

  • Long-term commitment

Competitive and professional working environment.

Project bonus, 13th Month pay, Performance Bonus

On-going training & career path development

Nơi làm việc

  • Saigon ICT Tower, Quang Trung Software City, District 12, Ho Chi Minh
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của Swiss Post Solutions Vietnam. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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