Mô tả

• Taking initiate to standardize all business process & policy to make it consistent within organization and continuous monitoring risk factor to provide timely corrective and preventive action for business process.

• Analyze policies and processes to identify risks to service quality to develop a quality control plan that can prevent issues occurred. Propose new solution for existing policy and process by benchmarking with other competitors in the market

• Cooperate with related functions to ensure implementation and compliance with the requirements of the quality management system.

• Develop and conduct training manuals and quality guidelines to increase complain awareness at Tiki. Provide constructive feedback and professional advice to other business partner.

• Maintain good relationship with other stakeholder to understand their business needs and always try to identify mutual goal to reach a ‘Win-Win’ solution for related parties.

Yêu cầu

• Bachelor‘s degree is preferred.

• 3-4 years of experience in relevant positions. Online e-commerce experience is a plus.

• High-level of integrity, team collaboration and discipline.

• Strong logical thinking and detail oriented.

• Experience in using G Suite, Microsoft Visio / Diagrams.net & Microsoft Office.

• Good stakeholder management and networking skills.

• Fluent Vietnamese and English speaking & writing skill. Required the ability to communicate complex business issues through concise presentation skills.

• Work well under pressure in a fast paced and dynamic environment, meet milestones within time, cost and quality constraints.

Thông tin khác

• Competitive salary

• Annual health check-up and premium healthcare

• Special internal programs for Tikier

Nơi làm việc

• Viettel Tower, 285 CMT8 Str., Ward 12, District 10, HCMC