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Senior Customer Relations Management Executive

81 - 85 Ham Nghi StreetDistrict 1Ho Chi Minh

1000+Company size
ProductJob category
SeniorExperienced level
2 tháng trướcUpdated

Tech stack


Thông tin công việc

Mô tả

  • CRM
  • Support and accelerate development of loyalty system strategy (online and offline) to increase purchase frequency and overall customer loyalty at Crescent Mall

  • Ensure proper alignment of CRM through online and offline methods

  • Manage, research and analyze data in CRM system

  • Work with IT department and supplier to develop and maintain a CRM system to set up promotion and other benefits to Crescent Mall Membership

  • Plan and deliver CRM strategies encouraging customer retention and customer loyalty.

  • Decide on the CRM structure ensuring it captures all required information at key points in the customer life cycle.

  • Oversee direct communications with customers through the CRM.

  • Monitor and maximise customer lifetime value strategies ensuring maximum profitability.

  • Ensure the database is segmented effectively for targeted marketing activities.

  • Work with external partners for win-win cooperation and brings benefits to CRM program

  • Supervise VIP lounge staff and manage the operation of VIP lounge

  • Manage Membership Card program

  • Develop the importance of customer relationship in the overall of marketing mix

  • Be an active pursuant of the latest thinking in CRM and propose enhancements to deliver on KPIs

  • Digital Marketing
  • Create and upload contents to engage customers.

  • Provide accurate reports and analysis to managers to demonstrate effective ROI.

  • Research new online media opportunities that may benefit the business including mobile, social media, deveopment of blogs and forums.

  • Contribute to social media engagement and brand awareness campaigns.

  • Develop and integrate content marketing strategies.

  • Keep up to date with current digital trends.

  • Other related tasks assigned by Manager.

Yêu cầu

  • Minimum 2 years of CRM experience in a similar position

  • Experience in Membership card in a hotel is a plus

  • Bachelor’s Degree in Marketing or related fields

  • An effective communication with strong interpersonal skills

  • Ability to analyze data and draw business management conclusion and keep up to date with the latest digital trends.

  • Strongly skilled in organization & planning

  • Fluent in both spoken & written English & Vietnamese

  • Capable of writing reports, procedures and business correspondence

  • Proficient on software programmes including but not limited to Microsoft Word, Excel and PowerPoint

Thông tin khác

  • Competitive salary and bonus

  • Opportunities to be trained in the professional environment to maximize your potential

  • Professional, dynamic working environment

Nơi làm việc

  • 81 - 85 Ham Nghi StreetDistrict 1Ho Chi Minh
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của SAVILLS VIETNAM. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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