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Regional Is Support Analyst Lead

Unit 1+2+6, Lầu 9, Số 182 Lê Đại Hành, Phường 15, Quận 11, Thành phố Hồ Chí Minh

Columbia Sportwear VietnamCompany name
100-499 nhân viênCompany size
Software/ProductJob category
LeadExperienced level
3 năm trướcUpdated

Thông tin công việc

Mô tả

OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.

At Columbia, we’re as passionate about the outdoors as you are. And while our gear is available worldwide, we’re proud to be based in the Pacific Northwest, where natural wonders are our playground.

Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: “It’s perfect. Now make it better.” As pioneers of relentless improvement, we are constantly evolving.

We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.

ABOUT THE POSITION

Department Blurb

In our Global IT Team, we own, drive and continuously improve services and ensure a consistently seamless, frictionless experience for our customers around the globe.

Position Introduction

As a Regional IS Support Analyst Lead, you are part of the Asia Operations Team and you supervise team members, assign work and ensure accountability of the IT operations. You are the point of contact for issue escalation from team members and you will work with the global team to ensure fast resolution. You are also responsible to create and publish metrics/ statistics related to the team performance.

And we believe in you.

Yêu cầu

HOW YOU’LL MAKE A DIFFERENCE

· Manages hardware and operations for assigned offices, including planning, forecasting, and maintaining accurate and up-to-date documentation.

· Coordinate with the US headquarter and serve as a technical lead of the regional team for project implementation across Asia.

· Analyzes and performs advanced maintenance for customers across Asia

· Provide training and support to team members to ensure the efficient and effective IS operations throughout the company IT environment.

· Respond to customer service requests and assigned call tickets according to specified priority levels. Track service requests by using incident management system

· Participates in an on call rotation to support the Asia team. Extended hours of support may be required.

· Evaluate and make recommendations to management and HQ teams regarding equipment, tools, and software under consideration for purchasing.

YOU ARE

  • Ability to think outside the box and adapt new ideas

  • Positive, "can-do" attitude, self-starter with strong organizational skills

  • Strong interpersonal and communication skills

  • Strong analytical skills and logical thinking mindset

  • Self-motivation and team player with good attention to details.

  • Collaborative team player with the ability to build high quality relationships

YOU HAVE

  • University graduate in IT or related discipline. Equivalent work experience may be substituted in lieu of a degree

  • 10+ years working experience in IT field

· Expert troubleshooting / problem solving skills

  • Ability to consistently deliver work with minimal supervision

· Proficient in spoken and written English.

Thông tin khác

Số lượng cần tuyển: 1 người

Yêu cầu kinh nghiệm: 6 năm

Hình thức làm việc: Toàn thời gian

Giới tính: Không yêu cầu

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Nơi làm việc

  • Unit 1+2+6, Lầu 9, Số 182 Lê Đại Hành, Phường 15, Quận 11, Thành phố Hồ Chí Minh
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của Columbia Sportwear Vietnam. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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