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Regional Is Support Analyst Lead
Unit 1+2+6, Lầu 9, Số 182 Lê Đại Hành, Phường 15, Quận 11, Thành phố Hồ Chí Minh
Thông tin công việc
Mô tả
OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.
At Columbia, we’re as passionate about the outdoors as you are. And while our gear is available worldwide, we’re proud to be based in the Pacific Northwest, where natural wonders are our playground.
Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: “It’s perfect. Now make it better.” As pioneers of relentless improvement, we are constantly evolving.
We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.
ABOUT THE POSITION
Department Blurb
In our Global IT Team, we own, drive and continuously improve services and ensure a consistently seamless, frictionless experience for our customers around the globe.
Position Introduction
As a Regional IS Support Analyst Lead, you are part of the Asia Operations Team and you supervise team members, assign work and ensure accountability of the IT operations. You are the point of contact for issue escalation from team members and you will work with the global team to ensure fast resolution. You are also responsible to create and publish metrics/ statistics related to the team performance.
And we believe in you.
Yêu cầu
HOW YOU’LL MAKE A DIFFERENCE
· Manages hardware and operations for assigned offices, including planning, forecasting, and maintaining accurate and up-to-date documentation.
· Coordinate with the US headquarter and serve as a technical lead of the regional team for project implementation across Asia.
· Analyzes and performs advanced maintenance for customers across Asia
· Provide training and support to team members to ensure the efficient and effective IS operations throughout the company IT environment.
· Respond to customer service requests and assigned call tickets according to specified priority levels. Track service requests by using incident management system
· Participates in an on call rotation to support the Asia team. Extended hours of support may be required.
· Evaluate and make recommendations to management and HQ teams regarding equipment, tools, and software under consideration for purchasing.
YOU ARE
Ability to think outside the box and adapt new ideas
Positive, "can-do" attitude, self-starter with strong organizational skills
Strong interpersonal and communication skills
Strong analytical skills and logical thinking mindset
Self-motivation and team player with good attention to details.
Collaborative team player with the ability to build high quality relationships
YOU HAVE
University graduate in IT or related discipline. Equivalent work experience may be substituted in lieu of a degree
10+ years working experience in IT field
· Expert troubleshooting / problem solving skills
- Ability to consistently deliver work with minimal supervision
· Proficient in spoken and written English.
Thông tin khác
Số lượng cần tuyển: 1 người
Yêu cầu kinh nghiệm: 6 năm
Hình thức làm việc: Toàn thời gian
Giới tính: Không yêu cầu
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- Unit 1+2+6, Lầu 9, Số 182 Lê Đại Hành, Phường 15, Quận 11, Thành phố Hồ Chí Minh