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Product Support Engineer (Fresher)

Lầu 2, Lữ Gia Plaza, P.15, Q.11, TP.HCM

Công ty YouNetCompany name
100-499 nhân viênCompany size
Software/ProductJob category
FresherExperienced level
9 tháng trướcUpdated

Thông tin công việc

Mô tả

  • Handling user product support cases (not including IT support) through Service Desk, by:
  • Staying up-to-date on company products and how they work in order to best help users with their questions;

  • Taking feedback from users and relaying information about recurring issues with system to Product Owner;

  • Effectively manage customer communications and request tickets with clients to collect information or verify their situation as 1st level support. In case the escalation needs to involve many teams into a meeting or a call, you are the one will host it;

  • Ensure every single request, incidents are handled or routed to relevant team within the SLA;

  • Actively update & report issues/bugs to Product Owner to fix issues/bugs timely;

  • Organizing and file documentation pertaining to instructional guides for system usage, ensure user fully understand system;

Yêu cầu

  • Bachelor’s degree in computer programming, computer science, or a related field;

  • Analysis and troubleshooting skills;

  • ITIL knowledge is plus;

  • Work effectively with colleagues or by your own;

  • Researching and collecting information skills;

  • Experience from a position working cross-organizational;

  • Problem Solving, Analytic and Process Thinking;

Thông tin khác

Số lượng cần tuyển: 1 người

Yêu cầu kinh nghiệm: Không yêu cầu kinh nghiệm

Hình thức làm việc: Toàn thời gian

Giới tính: Nữ

  • Competitive salary and 13th-month salary payment;

  • Annual Health-check to make sure you are always healthy;

  • Premium Health Care package so you don’t have to spend money when you are sick;

  • 12 days of annual leave & 5 days of sick leave;

  • Performance appraisals and promotion every year;

  • Company trip, Year end party, Team building;

  • Occasion-based offerings: Birthday, wedding, maternity,…

  • Parking support;

  • Equipment for work (PC / laptop);

  • Free in-house entertainment facilities;

  • Young, Dynamic and Challenging working environment;

Nơi làm việc

  • Lầu 2, Lữ Gia Plaza, P.15, Q.11, TP.HCM
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