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Product Support Engineer (Fresher)

Lầu 2, Lữ Gia Plaza, P.15, Q.11, TP.HCM

Công ty YouNetCompany name
100-499 nhân viênCompany size
Software/ProductJob category
FresherExperienced level
15 ngày trướcUpdated

Thông tin công việc

Mô tả

  • Handling user product support cases (not including IT support) through Service Desk, by:
  • Staying up-to-date on company products and how they work in order to best help users with their questions;

  • Taking feedback from users and relaying information about recurring issues with system to Product Owner;

  • Effectively manage customer communications and request tickets with clients to collect information or verify their situation as 1st level support. In case the escalation needs to involve many teams into a meeting or a call, you are the one will host it;

  • Ensure every single request, incidents are handled or routed to relevant team within the SLA;

  • Actively update & report issues/bugs to Product Owner to fix issues/bugs timely;

  • Organizing and file documentation pertaining to instructional guides for system usage, ensure user fully understand system;

Yêu cầu

  • Bachelor’s degree in computer programming, computer science, or a related field;

  • Analysis and troubleshooting skills;

  • ITIL knowledge is plus;

  • Work effectively with colleagues or by your own;

  • Researching and collecting information skills;

  • Experience from a position working cross-organizational;

  • Problem Solving, Analytic and Process Thinking;

Thông tin khác

Số lượng cần tuyển: 1 người

Yêu cầu kinh nghiệm: Không yêu cầu kinh nghiệm

Hình thức làm việc: Toàn thời gian

Giới tính: Nữ

  • Competitive salary and 13th-month salary payment;

  • Annual Health-check to make sure you are always healthy;

  • Premium Health Care package so you don’t have to spend money when you are sick;

  • 12 days of annual leave & 5 days of sick leave;

  • Performance appraisals and promotion every year;

  • Company trip, Year end party, Team building;

  • Occasion-based offerings: Birthday, wedding, maternity,…

  • Parking support;

  • Equipment for work (PC / laptop);

  • Free in-house entertainment facilities;

  • Young, Dynamic and Challenging working environment;

Nơi làm việc

  • Lầu 2, Lữ Gia Plaza, P.15, Q.11, TP.HCM
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của Công ty YouNet. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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