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Product Manager (CRM)
Floor 3, 101-103-105-107 Nguyen Thi Minh Khai, Ben Thanh Ward, District 1, Ho Chi Minh
Thông tin công việc
We are a startup with BIG dreams - revolutionize the way businesses collaborate to build next-generation customer engagement platforms, creating exceptional values for users and businesses together.
Our coalition loyalty platform enables consumers to earn rewards conveniently and joyfully by interacting with the brands of their choices across a nationwide merchant network that today reaches 30% of the Vietnamese consumers. We aim to redefine the omnichannel shopping experience and set the standards on how brands should engage their customers by leveraging data to drive consumer insights, marketing efficiency, and product personalization.
TAPTAP is a trademark of VUI Vietnam, which is a Joint Venture company that is owned by Vietnam Investments Group (VIG) and United Overseas Bank Limited (UOB). VIG is a leading private equity firm in Vietnam with total funds under management of over USD 500 million and with stakes in over 35 brands in the market. UOB is a leading bank in Asia, headquartered in Singapore, with a global network of over 500 offices including Vietnam.
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What you will be responsible for:
Define and align the product roadmap with cross-functional teams that maps to the corporate’s strategy.
Engage with merchants to develop an in-depth understanding of their needs, problems, and usage scenarios.
Work with development, testing, and customer experience teams to design and deliver features in line with the product roadmap.
Work with marketing and business development team to ensure a successful launch of new products or new releases of existing solutions.
Utilize data insights, market and customer research to continually improve products.
Bachelor’s degree or equivalent work experience.
At least 1-3 years experience in Product Management for merchants’ integration.
Must have experience in software development, product design, or customer experience.
Familiar with and/or have passion for consumers technologies and able to identify suitable technologies to solve specific merchants’ problems.
Have empathy for a broad range of merchants and the ability to translate merchants’ needs into product requirements and specifications.
Have a good understanding of merchants’ business and the ability to advise them on integration solutions to meet both sides’ business requests.
Excellent communication, negotiation, and presentation skills both in English and Vietnamese.
The position is based in Ho Chi Minh City, Vietnam with a requirement for occasional travel.
Thông tin khác
Part of a pioneer team of a digital start-up with huge growth opportunities and strong backing from two organizations
13th-month salary and performance bonus
15 annual leaves
100% Social Insurance
Private healthcare insurance, yearly checkup
Gathering activities on special occasions (Christmas, New Year, Women’s Day, etc.)
Company trip and team building activities
Snacks, tea, and coffee are ready to serve
A flexible environment with super fun and enthusiastic colleagues
Fun and supportive environment
One of the pioneers to build TAPTAP from the start
13 month salary, full insurance, 15 annual leaves
Nơi làm việc
- Floor 3, 101-103-105-107 Nguyen Thi Minh Khai, Ben Thanh Ward, District 1, Ho Chi Minh