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Operation Process And Quality Assurance Senior Officer

Level 25 - 37 Ton Duc Thang District 1, HCMC

1000+Company size
OutsourcingJob category
SeniorExperienced level
3 tháng trướcUpdated

Tech stack


Thông tin công việc

Mô tả

• Performing professional assessment of insurance transactions of GA staff & CSS to ensure that the process is carried out uniformly and accurately according to the process.

• Develop & perform assessment of the principle for checking insurance transactions of OP’s section such as NBUW, PS, Claim, Care, Complaint Handling, Call Center.

• Complete quality control reports of GA staff and CSS staff periodically.

• Provide suggestions and creative ideas for management to consider updating existing processes for more rigorous and reasonable.

• Directly visiting and checking the implementation of insurance transactions at GA nationwide.

• Proposing ideas that can mitigate & prevent risk by making transactions at the counter of GA staff.

• Evaluate violations at GA and Branch offices, closely monitor and coordinate with CSS staff, DC dept to remedy violations.

• Actively, creatively, effectively in solving arising problems, proposing initiatives.

• Perform building and mapping operation process.

• During the process, key risks can be identified, from which they can advise the biz owner on key controls to limit risks.

• Perform and complete other assigned tasks upon request.

Yêu cầu

1.Qualification: University degree.

  1. Experience: At least 5 years of operation & experience of Life Asia system.

  2. Knowledge: Insurance, Information Technology.

  3. Skills:

  • Communication skills are essential.

  • Good knowledge of, Excel, Power Point. English skills (Writing & Speaking fluently).

  • Operation risk.

  1. Able to work to deadline and under pressure

  2. Regularly to sign check operation task at GAs

  3. Have a passion for work & team work

  4. Level for leadership: Basic

Thông tin khác

  • 13th salary and performance bonus

  • 21 annual leave day per year

  • New laptop for each employee

Nơi làm việc

  • Level 25 - 37 Ton Duc Thang District 1, HCMC
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của PRUDENTIAL VIETNAM ASSURANCE. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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