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Omni-Channel Head of Technical

Vietnam Head Office – 163 Phan Dang Luu St., Ward 1, Phu Nhuan Dist, HCMC

CENTRAL RETAIL IN VIETNAMCompany name
UpdatingCompany size
Software/ProductJob category
5+ yearsExperienced level
5 tháng trướcUpdated

Tech stack

c/c++regular
Goregular
frontendregular
QA/Testregular
PHPregular

Thông tin công việc

Mô tả

MISSION

The Omni-channel Head of Technical will be responsible for leading technology and systems for GO!/ Big C omni-channel strategy. A successful candidate will drive strong cross functional collaboration with Operation/ IT Group/ Technical Partners and Solution provider to advance our retail and omnichannel technology, processes, and systems.

ACTIVITIES

Leading Omni-channel Technical team who work with Operation/ IT/ Technical Partners and Solution provider to build all systems including Front End & Back End (Website/ App/ OMS/ PIM/ TMS/ Contact Center/ CRM….)

Working closely with business to understand customer journey & operation flows and based on that design roadmap of all systems need to be implemented.

Building technical & project team to handle new projects and technical solution to improve customer experience & operation productivities

Identify, assess, and prioritize omnichannel initiatives that solve pain points, modernize and differentiate the experience, and create inspiring omnichannel customer journeys that drive conversion and retention in-store and online

Leadership for technical projects and programs, partnering with product owners, business stakeholders, UX/UI team, front-end developers, Devs, Group IT, Operation to ensure deliverables meet all project needs

Provide executive status on programs/projects. Work with leadership to remove barriers and ensure projects are delivered on time, on budget and on scope

Managing solution providers in order to insure project quality and timeline.

Lead and manage the estimation, planning, development, testing and deployment of enhancements and upgrades to technology components

Build a culture of delivering innovative solutions

Yêu cầu

Bachelor’s degree in Business, Technology (computer science, engineering) preferred

5+ years in a leadership role, including building highly functional technology teams in a large, matrixed & multi-channel environment

Strong competencies & experiences in E-commerce e-co systems

Experience in e-Commerce order fulfillment and order management processes

Having experience in Magento or Salesforce

Experience and knowledge in Omni-Channel architectures (critical for our online/store/omni business needs)

Demonstrated experience managing complex enterprise wide programs with multiple stakeholders; ability to overcome obstacles to complete projects and deliver results

Experience and strong understanding of digital platforms including a strong understanding of all aspects of a large online retailer, including store operations, client relations, marketing, promotion, fulfillment and customer service

Project management competences is a must

Ability to prioritize multiple tasks and projects while maintaining deadlines and managing resources with little or no direction

Experience working with and integrating E-Commerce and Digital services with core omni-channel platform

Aggressive, well organized, business oriented

Result oriented, strong negotiation, strong flexibility

Market knowledge: economic factors, retail situation, price positioning

Great passion in building and training new teams

Fluent English with strong communication

Thông tin khác

  • Allowances & Performance bonuses

  • Healthcare insurance for self and family

  • 15 days

Nơi làm việc

  • 163 Phan Dang Luu st., Ward 1, Phu Nhan District, HCMC
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của CENTRAL RETAIL IN VIETNAM. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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