The Omni-channel Head of Technical will be responsible for leading technology and systems for GO!/ Big C omni-channel strategy. A successful candidate will drive strong cross functional collaboration with Operation/ IT Group/ Technical Partners and Solution provider to advance our retail and omnichannel technology, processes, and systems.
Leading Omni-channel Technical team who work with Operation/ IT/ Technical Partners and Solution provider to build all systems including Front End & Back End (Website/ App/ OMS/ PIM/ TMS/ Contact Center/ CRM….)
Working closely with business to understand customer journey & operation flows and based on that design roadmap of all systems need to be implemented.
Building technical & project team to handle new projects and technical solution to improve customer experience & operation productivities
Identify, assess, and prioritize omnichannel initiatives that solve pain points, modernize and differentiate the experience, and create inspiring omnichannel customer journeys that drive conversion and retention in-store and online
Leadership for technical projects and programs, partnering with product owners, business stakeholders, UX/UI team, front-end developers, Devs, Group IT, Operation to ensure deliverables meet all project needs
Provide executive status on programs/projects. Work with leadership to remove barriers and ensure projects are delivered on time, on budget and on scope
Managing solution providers in order to insure project quality and timeline.
Lead and manage the estimation, planning, development, testing and deployment of enhancements and upgrades to technology components
Build a culture of delivering innovative solutions
Bachelor’s degree in Business, Technology (computer science, engineering) preferred
5+ years in a leadership role, including building highly functional technology teams in a large, matrixed & multi-channel environment
Strong competencies & experiences in E-commerce e-co systems
Experience in e-Commerce order fulfillment and order management processes
Having experience in Magento or Salesforce
Experience and knowledge in Omni-Channel architectures (critical for our online/store/omni business needs)
Demonstrated experience managing complex enterprise wide programs with multiple stakeholders; ability to overcome obstacles to complete projects and deliver results
Experience and strong understanding of digital platforms including a strong understanding of all aspects of a large online retailer, including store operations, client relations, marketing, promotion, fulfillment and customer service
Project management competences is a must
Ability to prioritize multiple tasks and projects while maintaining deadlines and managing resources with little or no direction
Experience working with and integrating E-Commerce and Digital services with core omni-channel platform
Aggressive, well organized, business oriented
Result oriented, strong negotiation, strong flexibility
Market knowledge: economic factors, retail situation, price positioning
Great passion in building and training new teams
Fluent English with strong communication
Thông tin khác
Nơi làm việc
- 163 Phan Dang Luu st., Ward 1, Phu Nhan District, HCMC
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