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Tới 18 triệu VND

Noc Engineer - Fresher

Lầu 8, 594 – 596 Cộng Hòa, Phường 13, Quận Tân Bình, Thành phố Hồ Chí Minh

Công ty TNHH Advance Vision Technology Việt NamCompany name
10-24 nhân viênCompany size
Software/ProductJob category
FresherExperienced level
1 tháng trướcUpdated

Thông tin công việc

Mô tả

Key responsibilities of this role include:

  • Proactively monitor all aspects of AVTech client’s network devices, servers, and networks performance and availability;

  • Identifying the nature of NOC alerts through AVTech best practices, incident management procedures, and escalations processes;

  • Maintaining and monitoring Anti-Virus (AV) and Endpoint Detection & Response (EDR) software;

  • Maintaining system back-ups and supporting disaster recovery;

  • Deploying and maintaining software on customer devices;

  • Manage Microsoft Windows workstation and server Operating System (OS) patches;

  • Manage service request tickets throughout its lifecycle;

  • Diagnose and remediate network device, server and network performance monitoring alerts;

  • Support technical teams on escalated issues such as hardware faults;

  • Providing support of the latest IT technologies from Microsoft, N-able, Datto, Acronis and Fortinet;

  • Building and maintaining excellent client relationships;

  • Responding to all NOC alerts promptly, courteously, and efficiently, actively keeping customers informed of the progress of incidents;

  • Communicating effectively between internal departments, clients, and partners;

  • Working as a member of a team that provides high-quality service, is self-motivated, cooperative, effective and maintains interpersonal relationships;

  • Working with Managed Services and Service Delivery Team Leaders and Technical Consultants, to be responsible for the day-to-day support of customer’s IT infrastructure;

  • Preparing and maintaining documentation standards when required;

  • Learning, understanding, and embracing AVTech’s core solution portfolio and technology;

  • Appropriate handling of internal NOC systems, policies, procedures, and work instructions to ensure continuous improvement of services;

  • Remaining accountable for reducing business risk from day-to-day activities;

  • Understanding and adhering to Service Level Agreements;

  • Maintaining current applicable knowledge and skill in a continuously changing ICT

communications environment.

Yêu cầu

Education:

  • Bachelor or 2 years experience in a related discipline would be highly regarded;

  • ITIL knowledge or certification is preferred;

  • Other known IT industry qualifications and certifications would be an advantage.

Skills & Experience:

  • Excellent communication and documentation skills;

  • Excellent time management and service resource coordination skills;

  • Ability to work independently, while also fostering and promoting a team environment.

Thông tin khác

Số lượng cần tuyển: 1 người

Yêu cầu kinh nghiệm: Không yêu cầu kinh nghiệm

Hình thức làm việc: Toàn thời gian

Giới tính: Nam

When joining AVTech you will be joining a progressive and growing company that looks after its staff. AVTech provide an attractive remuneration package including:

  • Training (we require non experience);

  • Competitive salary (reviewed annually);

  • Bonuses;

  • Provision of a company laptop;

  • Other work related expenses (subject to approval).

Other benefits of working with AVTech include:

  • Up to 17 leave days, along with health care/ travel;

  • Working with an Australian company that maintains the highest of quality standards and operational best practices;

  • Working alongside other high calibre people;

  • Excellent career paths vertically in professional services team leadership/management and horizontally in project consulting and management;

  • Exposure to Tier 1 products (e.g. Microsoft, HP, IBM, Cisco, Citrix, VMware, Symantec, Computer Associates, McAfee, etc.);

  • The opportunity to travel locally, domestically and internationally;

  • The opportunity to work with a variety of customers in different industries.

Nơi làm việc

  • Lầu 8, 594 – 596 Cộng Hòa, Phường 13, Quận Tân Bình, Thành phố Hồ Chí Minh
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của Công ty TNHH Advance Vision Technology Việt Nam. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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