Mô tả

• Serve as our employees' first point of contact for technical assistance and provide promptly in-depth technical support.

• Mentor and coach our employees on how to best use approved software and hardware.

• Manage, install, and maintain all IT equipment, network equipment, and other technological devices.

• Manage, configure, and maintain network systems such as LAN, WAN, Wi-Fi, VPN, firewall, camera, NAS, local backup...

• Install, configure, upgrade, patch, and troubleshoot hardware, software, and operating system (including Windows, macOS, Android, iOS, and iPadOS).

• Administer software systems such as Microsoft 365, Office 365, Azure AD, SharePoint...

• Participate in the purchasing, procurement, or rental of hardwares and software.

• Place service calls to third-party hardware and software vendors; monitor and track the call until it is resolved.

• Responsible for issuing and revoking necessary software license and hardware for employees.

• Respond to off hours support in case of emergency and working flexible hours as needed.

• Directly collaborating with the Security Team on security-related initiatives, projects, maintenance, and monitoring.

• Other duties as assigned.

Yêu cầu

• BA in in information technology

• 1+ year of experience as an IT Helpdesk engineer or equivalent.

• Strong experience with Microsoft Windows, Office 365, PC, Laptop, PC/Laptop parts

• Hands-on experience with managing IT infrastructure (hardware, software, OS, network, storage, virtual & remote assets, wireless & wired access).

• Hands-on administration experience with Windows Server, NAS, firewall, network router, projector, audio, video, and conference systems, CCTV system...

• Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals

• Ability to conduct research, use and train other on tools, software, and technical procedures on a wide range of computing issues, as required.

• Embrace service-oriented mindset and can-do attitude.

• Strong sense of result-orientedness, teamwork, ownership, and accountability.

• Detail-oriented, with a focus on accuracy, timeliness, and quality.

• Self-motivated and continuous improvement of your IT skills.

Thông tin khác

Số lượng cần tuyển: 1 người

Yêu cầu kinh nghiệm: 1 năm

Hình thức làm việc: Toàn thời gian

Giới tính: Không yêu cầu

• Part of a pioneer team of a digital start-up with huge growth opportunities and strong backing from two organizations

• 13th-month salary and performance bonus

• 15 annual leaves

• 100% Social Insurance

• Private healthcare insurance, yearly checkups

• Gathering activities on special occasions (Christmas, New Year, Women’s Day, etc.)

• Company trip and team building activities

• Snacks, tea and coffee are ready to serve

• A flexible environment with super fun and enthusiastic colleagues.

Nơi làm việc

• 101 Nguyễn Thị Minh Khai, Phường Bến Thành, Quận 1, HCM