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Nhân Viên Chăm Sóc Khách Hàng (Global Service Desk)
Tòa nhà SCETPA, số 19A, đường Cộng Hòa, Phường 12, Quận Tân Bình, Thành phố Hồ Chí Minh, Việt Nam
Tech stack
Thông tin công việc
Mô tả
Receive requests from world-wide customers via email, website, phone call.
Support to resolve customer’s problems encountered when using the company's system.
Most of customers come from US, Korea, Japan, Singapore, India, China, Turkey, etc.
- Working time:
Work 5 days/week; including weekends, holidays, Tet holiday.
Work in 3 shifts in rotation following company’s arrangement
Shift 1: 6 AM – 2 PM
Shift 2: 2 PM – 10 PM
Shift 3: 10 PM – 6 AM
Yêu cầu
Ability to analyze, logical thinking.
Good English; ability to write, read well.
Can use office software (Word, Excel, Outlook).
*Priority:
Love the field of Shipping, Terminal & Logistic.
Have a good spirit of learning, attitude and responsibility.
Ability to work long term.
Knowledge of SQL and Database is advantage.
Thông tin khác
Số lượng cần tuyển: 3 người
Yêu cầu kinh nghiệm: Không yêu cầu kinh nghiệm
Hình thức làm việc: Toàn thời gian
Giới tính: Không yêu cầu
Basic salary: negotiated.
Salary review is every 6 months; the increasing will depend on the work performance.
Additional allowance of VND250,000/shift when working shift 3 (10 PM – 6 AM)
Other allowances: parking fee of motorbike, necessities are available (milk, cake, tea, coffee, etc) to ensure health at work.
Annual vacation and social welfare in accordance with the law of Vietnam.
Opportunity to improve English very well, most of using English in communication.
Opportunity to learn Logistics, professional working environment.
Nơi làm việc
- Tòa nhà SCETPA, số 19A, đường Cộng Hòa, Phường 12, Quận Tân Bình, Thành phố Hồ Chí Minh, Việt Nam