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Địa điểm
Công nghệ
Khác
500 - 1200 USD

Microsoft 365 Application Support

Tòa nhà Saigon ICT, Công Viên Phần Mềm Quang Trung, Phường Tân Chánh Hiệp, Quận 12, Thành phố Hồ Chí Minh

Swiss Post Solutions (SPS)Company name
Over 1000Company size
Software/ProductJob category
1 yearsExperienced level
3 tháng trướcUpdated

Thông tin công việc

Mô tả

Principal duties:

  • Support our customers around the world following processes and workflows which defined and designed base on ITIL framework

  • Communicate and collaborate globally with not only users but also colleagues to bring out best support services

  • Monitor and manage queue center to make sure every single ticket is strictly going through our workflow within SLA (Service Level Agreement)

  • Handle and resolve all requests, incidents related to Office 365

You will work closely with the teams that deliver and support wide range of ICT Service offerings to ensure that the company is delivering overall superior service and support to customers.

Tasks:

  • Responsible for monitoring and managing central queue, O365 queue that ensure every single requests, incidents are handled or routed to relevant team within the SLA

  • Receive, analyst and take corrective actions to support user tickets base on site, service catalogue, priority …

  • Accountable for the timely and accurate completion of servicing incidents, requests, and tasks assigned to Service Desk team

  • Effectively manage customer communications and escalations

  • Communicate with client to collect information or verify their situation as 1st line support. In case the escalation need to involve many teams into a meeting or a call, you are the one will host it

  • Handle and resolve all tickets related to O365 (Microsoft office 365) include Outlook, Skype For Business, One Drive, SharePoint …

  • Responsible for reports directly to team leader about the utilization, Service Health check, Server update patching, Licenses management, …

  • Proactive implement our services and support methods like writing PowerShell Scripts

Yêu cầu

***** Education:**

  • Bachelor Degree in Information Technology, computer science or related IT field

***** Technology skills and experience:**

  • At least 1 years of experience in service support or equivalent work experience

  • Analysis and troubleshooting skills

  • ITIL knowledge is plus

  • Work effectively with colleagues or by your own

  • Researching and collecting information skills

  • Experience from a position working cross-organizational and Global scale

***** Soft-skills:**

  • Fluently in English Communication (verbal and written)

  • Problem Solving, Analytic and Process Thinking

Extra info:

  • In case of emergency (COVID-19), our company will flexible support candidates for online interview also WFH .

Thông tin khác

  • Tet Bonus & Performance bonus.

  • Meal allowance, free parking.

  • Accidental and health-care insurance, annual heath check up, flu vaccination.

  • We provide opportunities to learn and grow through different types of training, Talent Development, Succession planning as well as promotions or transfers.

  • Company trip.

  • Happy Hour. Team building. Sport activities: Football, Badminton, Table football.

  • Year-end party. Mid-autumn festival. Annual sports tournament.

  • 5 working days per week (off Saturday & Sunday).

  • Extra info: In case of emergency (COVID-19), our company will flexible support candidates for online interview also WFH

Nơi làm việc

  • Quận 12, Hồ Chí Minh
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của Swiss Post Solutions (SPS). Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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