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Microfocus Technical Support Engineer

Lotte Building, 16th Floor, 54 Lieu Giai street, Doi Can Ward, Ba Dinh District, Ha Noi

TEK EXPERTS CO., LTDCompany name
UpdatingCompany size
Software/ProductJob category
Depend on SkillExperienced level
6 tháng trướcUpdated

Tech stack


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Mô tả

About the role...

Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

We are looking for dynamic and passionate people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.

What you’ll be doing:

  • Customer care - taking cases supporting customers software support issues

  • Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels

  • Present a positive, effective and flexible contribution to achieving team targets and objectives

  • Collaborate with other team members to provide high-quality support;

Ensure constant self-development using day to day work, web-based training, and any other available tools

What we offer:

  • Very attractive annual remuneration package

  • Super nice and relaxing office, located at Level A building - Lotte Centre with very modern facility, open working space

  • Team building, summer trip, quarterly engagement activity, CSR activity

  • Young and dynamics team members and manager

  • Full salary insurance, PTI insurance, 100% probationary salary

  • 12 days annual leave

  • Performance bonus/KPI bonus at the end of the year

  • Company cover insurance based on 100% of full salary

  • Annual health check once a year

  • Performance review once a year

  • Gift for employees in all holidays during the year (for trade union members)

  • Work and learn with the latest technologies from partners and customers.

  • Intensive training from experts and English training from English native speakers; Opportunities to obtain international certificates

Yêu cầu

  • From 6 months of experience in technical support

  • Bachelor’s degree or any equivalent technical certifications

  • Knowledge about 1 of 4: Windows Server operating systems OR Networking OR Database OR programming languages/scripting

  • Customer orientated, motivated to take charge of both customer engagement and problem

  • Good English communication

  • Experience in customer service is a plus

  • Demonstrated excellence in teamwork, collaboration, and knowledge sharing

Thông tin khác

  • Top office in a central location

  • Excellent working conditions, casual atmosphere, and state-of-the-art hardware

  • Excellent remuneration package

Nơi làm việc

  • Lotte Building, 16th Floor, 54 Lieu Giai street, Doi Can Ward, Ba Dinh District, Ha Noi
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của TEK EXPERTS CO., LTD. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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