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Microfocus Technical Support Engineer
Lotte Building, 16th Floor, 54 Lieu Giai street, Doi Can Ward, Ba Dinh District, Ha Noi
Tech stack
Thông tin công việc
Mô tả
About the role...
Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
We are looking for dynamic and passionate people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
What you’ll be doing:
Customer care - taking cases supporting customers software support issues
Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
Present a positive, effective and flexible contribution to achieving team targets and objectives
Collaborate with other team members to provide high-quality support;
Ensure constant self-development using day to day work, web-based training, and any other available tools
What we offer:
Very attractive annual remuneration package
Super nice and relaxing office, located at Level A building - Lotte Centre with very modern facility, open working space
Team building, summer trip, quarterly engagement activity, CSR activity
Young and dynamics team members and manager
Full salary insurance, PTI insurance, 100% probationary salary
12 days annual leave
Performance bonus/KPI bonus at the end of the year
Company cover insurance based on 100% of full salary
Annual health check once a year
Performance review once a year
Gift for employees in all holidays during the year (for trade union members)
Work and learn with the latest technologies from partners and customers.
Intensive training from experts and English training from English native speakers; Opportunities to obtain international certificates
Yêu cầu
From 6 months of experience in technical support
Bachelor’s degree or any equivalent technical certifications
Knowledge about 1 of 4: Windows Server operating systems OR Networking OR Database OR programming languages/scripting
Customer service mindset
Good English communication (B2 or above)
Thông tin khác
Top office in a central location
Excellent working conditions, casual atmosphere, and state-of-the-art hardware
Excellent remuneration package
Nơi làm việc
- Lotte Building, 16th Floor, 54 Lieu Giai street, Doi Can Ward, Ba Dinh District, Ha Noi