Primarily concerned with technical support of Juniper products; other vendors will be introduced which may be required to be included in the role description
Provide technical assistance for incoming support queries related to networks, systems, software, and hardware.
Respond to queries on-line or by email and occasionally by phone
Ask pertinent questions to determine the nature of a problem
Guide customers through a problem-solving process.
Communicate effectively, clearly and respectfully
Install, modify, and repair systems and configurations
Run diagnostic programs to resolve problems
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Follow up with customers to ensure issues have been resolved.
Provide support to Field Engineers for remote operations
Technically validate solution designs
Technically validate / build Bills of Materials
Update corporate systems diligently
Prioritize workload based upon given criteria
Various working patterns available to cover 24/7 shift patterns
The Partner Support Analyst/Engineer will be literate, numerate, a good communicator, a logical and detailed thinker and have a large helping of common sense. The ability to continue to work efficiently and accurately when the pressure is on without making mistakes or allowing corners to be cut is essential to the Nuvias Support operation running smoothly, efficiently and delivering the service our customers deserve and expect.
Partner Support Analyst candidates will be of graduate standard in an ICT related subject.
Partner Support Analysts will be certified on Juniper products and preferably have practical experience of one or more of the other key technologies: Riverbed, Cisco, Watchguard, Fortinet, Kaspersky and have at least 5 years’ experience in a technical role either in a similar position or as a field engineer.
The role is primarily an English speaking one; candidates with fluency in other European languages and/or Chinese will be at an advantage.
Thông tin khác
You will be a part of the first members of Nuvias business line of SCC in Vietnam
Attractive sponsor for those who have certification and sponsor for certificate examination and training sponsor for professional development. Details will be informed at interview.
Our working environment
18 annual leave days
Sick Leave paid by Company
Annual Performance Bonus and Salary Review
13th month salary
Premium Health Care Package including Accident, Life Insurance, Inpatient and Outpatient.
Annual Training Sponsor for personal development
Annual Health Check
Annual Year End Party
Corporate Social Activities
Mapletree, District 7, HCMC
About Nuvias Support (www.nuvias.com)
Nuvias Support is the name of the Nuvias Group Partner Assurance organisation and provides support contract and asset management, helpdesk services, remote configuration and management services, hardware replacement and engineer on-site services. These are only sold to channel partners via Nuvias Group companies.
Annual Bonus and 13th Salary
Nơi làm việc
- 1060 Nguyen Van Linh, Tan Phong, District 7, Ho Chi Minh
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