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IT Team Leader (Service Desk, Helpdesk)

594 Ba Tháng Hai, Phường 14, Quận 10, TP. Hồ Chí Minh

UpdatingCompany size
Software/ProductJob category
LeaderExperienced level
2 năm trướcUpdated

Thông tin công việc

Mô tả

  • Manage the day to day IT activities at campus

  • Install, set up the necessary computers & IT devices in teacher’s room, classroom, ICT room, Lab room … and ensure they always function well as expected.

  • Plan of periodical maintenance for all IT Equipment at campus level.

  • Collaborate with IT central office to set up and install the network & system in campus according to IT Security Policy

  • Compliant to the guideline by IT central office in managing the IT Platform at campus

  • Supervise the project roll out initiated by Central Office in alignment with IT Project Governance.

  • Lead the process to make annual budget in their own campus and submit central office on time.

  • Manage IT inventory & completely manage full life cycle of IT devices at campus such as computers, desktops, Laptops, switch, router, wifi, camera, server, NAS, SAN, projector, printer, others …

  • Collaborate with Audit team in Central Office to undertake the annual counting for inventory of asset.

  • Manage access to Server Room/Network cabinet at campus and record in detail who enter the server room and reason in access log.

  • Periodically submit the report to IT central office following the standard template

  • Actively supervise the process to solve the tickets assigned to own campus and reasonably relocate them to technicians.

  • Ensure the tickets should be solved in expected timeline, alignment with SLA

  • Translate the initiative from local management & discuss and get approval by IT central office in order to have final best-suit solution for campus, in alignment with IT Strategy.

  • Identify the areas of improvement at campus level, actively share ideas/initiatives to all the colleagues among the campus.

  • Play the role of IT representative to announce, update the IT news at campus.

  • Monitor the team performance and motivate the team members

  • Create the inspiring team environment with an open communication

  • Set the goal and objectives for technicians at campus in order to achieve the KPI for whole IT Team at campus

  • Discover the training need and provide suitable training to technician

  • Build up the teamwork and solidarity

Yêu cầu

  • Bachelor/Associate's degree in computer science or relevant fields

  • Experience in Education Industry is highly prefered

  • Minimum of 3 years IT Team Leader experience

  • Tech savvy with working knowledge of office Tools, PC Computing, Basic Networking, Printing, Drive Network, -

Antivirus on Client Side, Update at Client Side … Ability to diagnose and resolve the basic technical issue

  • Have technique and practice for client enquiries, troubleshooting and problem resolution and prioritization.

  • Able to communicate in English

  • Strong leadership skill is a must

  • Teamwork spirit, self-motivated.

Thông tin khác

  • Thưởng tuyển sinh, thưởng KPI và lương tháng 13

  • Cơm trưa tại canteen

Nơi làm việc

  • 594 Ba Tháng Hai, Phường 14, Quận 10, TP. Hồ Chí Minh
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của VIETNAM AUSTRALIA INTERNATIONAL SCHOOL (VAS). Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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