Mô tả

• Provide complete IT system infrastructure support

• 2nd level support of troubleshooting of identified issues and implementation of corrective actions

• Automation deployment of the repeated process using scripts

• Technical escalation support, collaboration with onsite/ offshore team and customer coordinators, stakeholders management

• Technical documentation and operational processes

• Support for technical solution, proposal scope

• Quality delivery of services committed to the customer as per defined SLA and KPI’s

Yêu cầu

• Experienced in Windows Server Administration

• Strong experienced in Linux or Solaris

• Good scripting skills

• Good knowledge on Web Application Server: Tomcat or Nginx

• Experienced in Incident management, Change & Problem Management

• Have knowledge on service management ticketing tools such as BMC Remedy, JIRA, etc..

• Knowledge in monitoring tools (Nagios, vRealize, SPLUNK )

• Experience and knowledge on public cloud PaaS/ IaaS will be added advantage

• Good English communication skills

Thông tin khác

• 13th-month bonus + yearly performance bonus + annual salary appraisal

• Premium health insurance for employee + 2 family members

• 16++ days of paid leave per year

Nơi làm việc

• Etown 2, 364 Cong Hoa street, ward 13, Tan Binh district, HCM