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IT Support Technician

21 Lê Quý Đôn, Phường 6, Quận 3, TP.HCM

WALL STREET ENGLISHCompany name
UpdatingCompany size
Software/ProductJob category
Depend on SkillExperienced level
3 tháng trướcUpdated

Tech stack

Dataregular

Thông tin công việc

Mô tả

Key Purpose of the Job:

The IT Support Technician role consists of providing technical support to all stakeholders in the organization with respect to end-user devices, internet connection, printers and BAU software. The person will demonstrate a very strong service-oriented attitude and will rapidly service and resolve issues for stakeholders during all operating hours of the organization, including evenings and weekends on a regular basis when scheduled. The IT Support Technician will also assist the IT Manager and IT Network & Infrastructure Engineer in other tasks related to the technology field.

Key Areas of Responsibility:

IT infrastructure, network and software support

  • Provide rapid technical support (remote or on-site if needed) to users by troubleshooting problems related to network and system performance or disruption across all operating hours of the organization

  • Record clearly issues and resolution updates in the Helpdesk ticketing system

  • Actively work in addressing Helpdesk tickets, including contacting suppliers or stakeholders for resolution within SLAs

  • Support the creation / removal of user accounts and manage access permisions in the various systems in compliance with the information security procedures in place

  • Monitor and maintain all systems and networks, computers, software according to pre-determine schedule

IT assets management

  • Install and effectively configure all hardware, software, systems, networks, printers and scanners of the organization

  • Prepare and handover end-user IT devices and all necessary related information for new employee

  • Recover all end-user IT devices from employees leaving the organization in compliance with the HR procedures in place

  • Handle the repair or replacement of IT equipment as necessary and in compliance with the organization’s procedures

  • Proactively monitor and ensure the replenishment of printer toner

  • Keep IT documentation tidy

Support the procurement tasks when requested

Yêu cầu

  • Knowledge and/or working experience with Relational Database Management Systems (MySQL, SQL … )

  • Good problem-solving and analytical skills

  • Ability to manage multiple high-priority tasks simultaneously

  • Team-oriented attitude to help other colleagues and departments with technical problems.

  • Strong interpersonal communication and relationship-building skills.

Thông tin khác

Số lượng cần tuyển: 3 người

Yêu cầu kinh nghiệm: Không yêu cầu

Hình thức làm việc: Toàn thời gian

Giới tính: Không yêu cầu

  • Competitive salary

  • Full training an don-going professional development

  • Free access to our Wall Street English course

  • Annual Leave of 12 days plus Vietnamese national holidays

  • Quality facilities and teaching resources

  • Dedicated academic management team support and training

Nơi làm việc

  • Hồ Chí Minh
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của WALL STREET ENGLISH. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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