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IT Support Specialist

Pham Hung, Nam Tu Liem, Ha Noi

Fortna VietnamCompany name
1-50Company size
ProductJob category
30 yearsExperienced level

Tech stack


Thông tin công việc

Mô tả

This position will be primarily supporting the company’s employee base and IT infrastructure via our ticketing system. This position will handle Tier 1 and 2 level tickets, supporting our end users and office networks, as well as assist with server and network maintenance when applicable. In addition, this position will be involved with IT projects and initiatives.


  • Supporting Fortna’s end users through the ticketing system, handling Tier 1, 2 and some Tier 3 elevated issues.

  • Creating and using Images to build laptops for associate use

  • Perform hardware swaps for malfunctioning machines and contact appropriate support channels to rectify issues with Fortna hardware

  • Administering IT services and tools

  • Administering Fortna’s data and document management systems

  • Administering Video Conferencing equipment for company updates and client meetings

  • Familiarizing and assisting with network and server devices and environments

  • Installing and testing of software and hardware upgrades

  • Troubleshooting and resolving system issues as they arise

  • Responding to operational needs and questions of Fortna Associates in a timely manner

  • Establishing network users, environments, directories and security measures

  • Conducting the separation procedures such as disabling all user accounts, backing up data, running and providing reports, and providing access to email and data when required

  • Perform IT Training sessions for new associates during onboarding, and ensuring associates receive demonstrations of software programs used at Fortna

  • Create documentation for Fortna systems and procedures

  • Responding to operational needs and questions of Fortna Associates in a timely manner

  • Identify opportunities for improving service delivery methods and procedures with direct supervisor

  • Identify ideas that can benefit of the department and the Company with direct supervisor

  • Remotely supporting English and German speaking Associates in other geographical regions of the world

Yêu cầu


  • 4-year degree in information systems, computer science or related field or 2-year Associates/Technical degree or equivalent work experience

  • Experience in network or system administration in a corporate office environment

  • Experience in the setup and installation of Windows operating systems and MS Office products

  • Working knowledge of other programs such as Visio, Project, SharePoint, PRTG

  • Knowledge in internal communication tools

  • Proven success driving process improvements

  • Ability to document and communicate important items in a clear concise manner for the benefit of a non-technical audience

  • Ability to listen and respond to questions and issues in a positive manner

  • Ability to maintain complete confidentiality

  • Ability to respond immediately and consistently to critical issues

  • Willingness to take ownership of projects and job responsibilities with minimal supervision

  • Ability to motivate team and teach through positive examples

  • Team player mindset who willingly assists others whenever possible

  • Strong interpersonal, organizational, time management and problem solving skills

  • Ability to travel nationally and internationally

  • Ability to speak and write in English is a must

  • From 25 - 30 years old


Successful candidate will become a member of Fortna Vietnam - the professional and motivated team with attractive offers:

● Professional working environment

● Competitive salary with annual salary review and annual performance bonus

● Onsite opportunities in US, UK (1-3 months/year)

● Flexible working time

● Annual company trips, team building activities

● Wellness and voluntarily activities support

● Additional health-care insurance

● Training and development opportunities (English, PSM, PSPO,...)

Thông tin khác

  • Additional healthcare insurance

  • Training and development opportunities (English, PMP, CSM)

  • Onsite opportunities in US, UK

Nơi làm việc

  • Tầng 22, Handico Tower, đường Phạm Hùng, Phường Mễ Trì, Quận Nam Từ Liêm, TP.Hà Nội, Việt Nam
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của Fortna Vietnam. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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