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IT Support Lead

Tầng 11, tòa nhà Vĩnh Trung Plaza, 255-257 Hùng Vương, Phường Vĩnh Trung, Quận Thanh Khê, Thành phố Đà Nẵng

SmartDev LLCCompany name
NACompany size
Software/ProductJob category
LeadExperienced level
2 năm trướcUpdated

Thông tin công việc

Mô tả

Job Summary:

As a member of SmartDev LLC, the IT Support Lead is considered a desktop support expert responsible for computer hardware, software, networking and peripherals. IT Support Manager acts as the first point of escalation for the resolution of desktop or laptop related incidents, service requests, and connectivity issues.

Key Responsibilities:

  • Plan, organize, control and evaluate IT and electronic data operations

  • Maintenance Wired network and Wireless

  • Ensure security of data, network access

  • Manage and maintain servers, data backup system schedules

  • Manage and operate Office365 services

  • Resolves and closes incidents/service requests as per help desk procedures

  • Conducts hardware, software maintenance and support

  • Join in project team to support deploy Dev environment

Yêu cầu

  • At-least 2 years experiences as a System administrator (Linux) position

  • Have experience in network administration, LAN/WAN networking, load balancing, firewall device

  • Have experience in Office365 Global admin

  • Good understanding of virtualization platforms (Xen, KVM, Vmware,..)

  • Have knowlegde of web services like nginx, apache, proxy,…

  • Ability to write bash, powershell scripts

  • Have experience in Docker

  • Good command of English is essential

  • Ability to write technical support, report documentation

Nice to have

  • Certifications of CCNA, MCSA

  • Worked under ISO 27001 standard

Preferred:

  • Willingness to work flexible hours when needed

  • Good at interpersonal communication skills

  • Understanding of customer satisfaction principles and practices

  • Ability to work under pressure

  • Proactive and able to solve problem efficiently

Thông tin khác

Số lượng cần tuyển: 1 người

Yêu cầu kinh nghiệm: 3 năm

Hình thức làm việc: Toàn thời gian

Giới tính: Không yêu cầu

  • Good work environment and good colleague (parties, holidays, team building activities)

  • Free Kindergarten for staff’s kids

  • 13th salary

  • Lunch Allowance

  • Work on the latest technology

  • 20 annual leave days alongside Vietnamese public holidays

  • Always new challenge (Training provided)

  • Self-organize project team

  • Work with high profile multinational companies

  • Competitive Salary and career evolution based on your performance defined every year

  • PVI Premium Healthcare System

Nơi làm việc

  • Tầng 11, tòa nhà Vĩnh Trung Plaza, 255-257 Hùng Vương, Phường Vĩnh Trung, Quận Thanh Khê, Thành phố Đà Nẵng
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của SmartDev LLC. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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