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IT Service Specialist
545 Kinh Dương Vương, P.An Lạc, Q.Bình Tân
Thông tin công việc
Mô tả
Serve as the first contact with end users who need technical assistance via phone or email or any other method.
Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers at multiple Companies and Business Units.
In-charge support all IT relevant of 6 companies, BUs or more base on expanding of business requirement.
Troubleshoot and resolve end user application issues, maintenance and update technical support documentation
Handle asset management, maintain inventory and liaise with vendors
Maintain and monitor office network infrastructure, IT security and antivirus tools
Perform troubleshooting using different diagnostic techniques.
Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
Provide quick resolutions and excellent customer service.
Redirect unresolved issues to the next level of support personnel.
Handling Tickets, Inquiries, Checking Monitoring & Alarming
Maintain technical documentation and service catalog on installation of PC/Laptop and troubleshooting.
Manage & operate the CCTV systems deployed at each location of internal customers.
Ensure that company’s information assets are appropriately identified and valued and are protected by complying with and enforcing all security policies.
Provide excellent service to end users in appropriate manner.
Report problems to Manager/Leader if no immediate solution can be found.
Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports
Yêu cầu
Diploma or degree in Computer Sciences, Information Technology or a related field preferred.
Minimum 3 years of relevant experience operating in a similar role In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus Professional Qualification
Microsoft Certified/CCNA is a plus
Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
Competent at documenting standard operating procedures and knowledge articles
Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
Enthusiastic and willing to learn in a fluid and fast-paced environment
Passionate in IT technology and wants to make a difference with technology solutions
Good interpersonal and communication skills to interact effectively at all levels
Strong analytical and troubleshooting skills
Ability to work in a team but also with limited supervision.
Strong multi-tasking and prioritization skills with the ability to adapt to changes.
Good English communication skills
Thông tin khác
Số lượng cần tuyển: 1 người
Yêu cầu kinh nghiệm: 3 năm
Hình thức làm việc: Toàn thời gian
Giới tính: Nam
Competitive salary and benefits – from 700 USD to 1000 USD
Social insurance, annual leave as prescribed
Support lunch
Free parking card
Professional, Friendly working environmen
Nơi làm việc
- 545 Kinh Dương Vương, P.An Lạc, Q.Bình Tân