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IT Service Specialist

545 Kinh Dương Vương, P.An Lạc, Q.Bình Tân

Công ty TNHH MTV Bánh Kẹo Á ChâuCompany name
100-499 nhân viênCompany size
Software/ProductJob category
3 yearsExperienced level
15 ngày trướcUpdated

Thông tin công việc

Mô tả

  • Serve as the first contact with end users who need technical assistance via phone or email or any other method.

  • Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers at multiple Companies and Business Units.

  • In-charge support all IT relevant of 6 companies, BUs or more base on expanding of business requirement.

  • Troubleshoot and resolve end user application issues, maintenance and update technical support documentation

  • Handle asset management, maintain inventory and liaise with vendors

  • Maintain and monitor office network infrastructure, IT security and antivirus tools

  • Perform troubleshooting using different diagnostic techniques.

  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues.

  • Provide quick resolutions and excellent customer service.

  • Redirect unresolved issues to the next level of support personnel.

  • Handling Tickets, Inquiries, Checking Monitoring & Alarming

  • Maintain technical documentation and service catalog on installation of PC/Laptop and troubleshooting.

  • Manage & operate the CCTV systems deployed at each location of internal customers.

  • Ensure that company’s information assets are appropriately identified and valued and are protected by complying with and enforcing all security policies.

  • Provide excellent service to end users in appropriate manner.

  • Report problems to Manager/Leader if no immediate solution can be found.

  • Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports

Yêu cầu

  • Diploma or degree in Computer Sciences, Information Technology or a related field preferred.

  • Minimum 3 years of relevant experience operating in a similar role In-depth knowledge of computer hardware, software, and OS (Windows and macOS)

  • Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals

  • Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus Professional Qualification

  • Microsoft Certified/CCNA is a plus

  • Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus

  • Competent at documenting standard operating procedures and knowledge articles

  • Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities

  • Enthusiastic and willing to learn in a fluid and fast-paced environment

  • Passionate in IT technology and wants to make a difference with technology solutions

  • Good interpersonal and communication skills to interact effectively at all levels

  • Strong analytical and troubleshooting skills

  • Ability to work in a team but also with limited supervision.

  • Strong multi-tasking and prioritization skills with the ability to adapt to changes.

  • Good English communication skills

Thông tin khác

Số lượng cần tuyển: 1 người

Yêu cầu kinh nghiệm: 3 năm

Hình thức làm việc: Toàn thời gian

Giới tính: Nam

  • Competitive salary and benefits – from 700 USD to 1000 USD

  • Social insurance, annual leave as prescribed

  • Support lunch

  • Free parking card

  • Professional, Friendly working environmen

Nơi làm việc

  • 545 Kinh Dương Vương, P.An Lạc, Q.Bình Tân
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của Công ty TNHH MTV Bánh Kẹo Á Châu. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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