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IT Service Manager - Hanoi

Lô 2, Tòa nhà Hồng Lĩnh, Đường 9A, Bình Hưng, Bình Chánh, Tp.HCM

Circle K Viet Nam Ltd. Co.Company name
1000+ nhân viênCompany size
Software/ProductJob category
ManagerExperienced level
17 ngày trướcUpdated

Tech stack


Thông tin công việc

Mô tả

I. Job Purpose:

  • To support IT Controller in discharging his/ her duties and responsibilities on the IT Services functions

  • Leading the IT technical support team to provide excellent customer services and resolve the IT technical issues.

  • In charge of the IT Services team, and oversees all IT services activities in the department on the daily basis.

  • Interacts with internal users of all levels to help resolve IT-related issues and provide advices / solutions in a timely manner.

  • Follow up with internal customers to identify areas of improvement

  • Builds and maintains good relationship with IT service providers and manages the hardware and software products support and maintenance.

  • Provide timely services level analysis to top management base on systematic tools or programs.

II. Job accountabilities:

  • Manage the technical, admin and services team and evaluate performance

  • Act as the main IT contact person for any escalation of user service support issues and provide consultative advices to all level of users

  • Set specific customer service standards

  • Contribute to improve customer support by actively responding to queries and handling complaints

  • Monitor and evaluate current system problems in business process and the retail POS system.

  • Managing and overseeing the IT Infrastructure: SAP System, VPN, Domain Controller, Backup System…

  • Provide IT service to all departments in the Corporate

  • Supporting members in IT department to solve user problems.

  • Monitoring working schedule of IT members in department.

  • Coordinate with group IT to implement and manage IT projects.

  • Ensure all procedures related to Information & Communication Technology and data security/integrity is being followed.

  • Budget planning, prepare the yearly budget for IT operations.

Yêu cầu

  • Work location: No.8 Phan Van Truong, Dich Vong ward, Cau Giay, Hanoi

  • Degree/Diploma in IT / Computer System / IT Technology

  • Minimum 5 years relevant working experience, Help Desk experience is an advantage

  • Be familiar with Cisco, VMWare, Microsoft, Backup technologies.

  • Having a rich hand-on experience in management of IT Infrastructure (medium/big scale) and deployment of IT Projects.

  • Knowledge about retail business process is an advantage

  • Good spoken and written English skills are essential

  • Excellent interpersonal skills, resourceful with positive working attitude

  • Able to work independently and possess a high level of responsibility and commitment

  • Able to work proactively and under pressure.

Thông tin khác

Số lượng cần tuyển: 1 người

Yêu cầu kinh nghiệm: 6 năm

Hình thức làm việc: Toàn thời gian

Giới tính: Không yêu cầu

  • Negotiable salary based on performance and experience.

  • Young and dynamic work environment.

  • A clear career path and promotion opportunities.

  • Welfare: travel, picnics, year-end bonus, incentive.

  • Other benefits according to Labor Law.

Nơi làm việc

  • Hà Nội
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của Circle K Viet Nam Ltd. Co.. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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