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IT Service Manager - Hanoi

Lô 2, Tòa nhà Hồng Lĩnh, Đường 9A, Bình Hưng, Bình Chánh, Tp.HCM

Circle K Viet Nam Ltd. Co.Company name
1000+ nhân viênCompany size
Software/ProductJob category
ManagerExperienced level
17 ngày trướcUpdated

Tech stack

SAPregular

Thông tin công việc

Mô tả

I. Job Purpose:

  • To support IT Controller in discharging his/ her duties and responsibilities on the IT Services functions

  • Leading the IT technical support team to provide excellent customer services and resolve the IT technical issues.

  • In charge of the IT Services team, and oversees all IT services activities in the department on the daily basis.

  • Interacts with internal users of all levels to help resolve IT-related issues and provide advices / solutions in a timely manner.

  • Follow up with internal customers to identify areas of improvement

  • Builds and maintains good relationship with IT service providers and manages the hardware and software products support and maintenance.

  • Provide timely services level analysis to top management base on systematic tools or programs.

II. Job accountabilities:

  • Manage the technical, admin and services team and evaluate performance

  • Act as the main IT contact person for any escalation of user service support issues and provide consultative advices to all level of users

  • Set specific customer service standards

  • Contribute to improve customer support by actively responding to queries and handling complaints

  • Monitor and evaluate current system problems in business process and the retail POS system.

  • Managing and overseeing the IT Infrastructure: SAP System, VPN, Domain Controller, Backup System…

  • Provide IT service to all departments in the Corporate

  • Supporting members in IT department to solve user problems.

  • Monitoring working schedule of IT members in department.

  • Coordinate with group IT to implement and manage IT projects.

  • Ensure all procedures related to Information & Communication Technology and data security/integrity is being followed.

  • Budget planning, prepare the yearly budget for IT operations.

Yêu cầu

  • Work location: No.8 Phan Van Truong, Dich Vong ward, Cau Giay, Hanoi

  • Degree/Diploma in IT / Computer System / IT Technology

  • Minimum 5 years relevant working experience, Help Desk experience is an advantage

  • Be familiar with Cisco, VMWare, Microsoft, Backup technologies.

  • Having a rich hand-on experience in management of IT Infrastructure (medium/big scale) and deployment of IT Projects.

  • Knowledge about retail business process is an advantage

  • Good spoken and written English skills are essential

  • Excellent interpersonal skills, resourceful with positive working attitude

  • Able to work independently and possess a high level of responsibility and commitment

  • Able to work proactively and under pressure.

Thông tin khác

Số lượng cần tuyển: 1 người

Yêu cầu kinh nghiệm: 6 năm

Hình thức làm việc: Toàn thời gian

Giới tính: Không yêu cầu

  • Negotiable salary based on performance and experience.

  • Young and dynamic work environment.

  • A clear career path and promotion opportunities.

  • Welfare: travel, picnics, year-end bonus, incentive.

  • Other benefits according to Labor Law.

Nơi làm việc

  • Hà Nội
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