Mô tả

• Answer and handle all requests via Servicedesk system, email or telephone in accordance with departmental policies

• Accurately record, priorities and update all tickets of incidents, requests through Service Desk System ensuring all minimum data sets are met.

• Monitor permanently Servicedesk system and make sure all requests, tickets are handle and process in a timely manner.

• Assign tickets to appropriate team, person in timely manner.

• Quality checking for all IT Services provide to customer and make sure all issue about services quality will be escalated to Management

• Trouble shoot issues over the phone to include, but is not limited to; printers, faxes, computers, and telephones, Operating system (Windows, Linux), application (core business system and internal application) at the first level and escalate the issue when needed.

• Dealing with common request or basic technical issues such as resetting passwords

• Take ownership and coordinating on all critical incidents follow incident management defined by company.

• Arranging for a technician to visit the customer if a problem can’t be solved over the phone or by email

• Coordinate with other Department to keep daily IT procedure running smoothly.

• Other tasks assigned by line manager

• Provide after –hours support as required (shift requirement)

Yêu cầu

• College or University graduated major in IT field

• Around 2 years experiences at the same position or equivalent position

• Have knowledge of HelpDesk software

• Good knowledge of the IT hardware, software, application and operating system being used by customers.

• Good communication and listening skills in both English and Vietnamese

• Organizational skills , good problem solving skills

Thông tin khác

Số lượng cần tuyển: Không giới hạn

Yêu cầu kinh nghiệm: Không yêu cầu

Hình thức làm việc: Toàn thời gian

Giới tính: Không yêu cầu

• 13th Salary Fixed and KPI Bonus

• PTI Health Care for personal

• 24/7 Accidental Insurance

• 100% Social Insurance

• Meal + Phone Allowance

• Yearly Medical Checkup

• 15 Annual Leaves

• Professional and Transparent Working Environment

• Apply Latest Financial Technology in the World

Nơi làm việc

• Tòa nhà Phụ Nữ, số 20 Nguyễn Đăng Giai, P. Thảo Điền, Quận 2, TPHCM