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IT Operations Engineer

594 Ba Tháng Hai, Phường 14, Quận 10, TP. Hồ Chí Minh

VIETNAM AUSTRALIA INTERNATIONAL SCHOOL (VAS)Company name
UpdatingCompany size
Software/ProductJob category
2 yearsExperienced level
1 năm trướcUpdated

Tech stack

PMregular

Thông tin công việc

Mô tả

• Coordinate activities to ensure deliveries of effective IT Services and compliance with IT policy and security.

• Support IT IA Manager in establishing the Strategic Plan for Infrastructure & Architecture

• Play the role of Project Manager for some kinds of projects under the Infrastructure & Architecture Section.

• Propose new ideas, initiatives aiming to improve the operation productivity, save cost, reduce risks, and bring benefits to VAS.

• Ensure the needed control to be installed in the Infrastructure & Architecture system & Devices following to Information Security Policies.

• Actively participating & contributing to the annual budgeting process and commits to archiving cost targets of the department.

• Plays the one important role in IT Operational Process to maintain the services matching SLA – Level II Support in IT Service Support Structure.

• Responsible for day-to-day operations to ensure Services in respective areas shall be available in alignment with SLA which has been agreed with Business Executive.

• Take ownership of incidents, change requests, problem-solving processes to ensure a high level of service with a proper escalation process in place.

• Manage activities of the Service Desks in Central Office and Technicians in each campus

• Strives for continuous improvement in IT Systems & Processes.

• Actively participate in the process to ensure DRP and BCP are active in place.

Yêu cầu

• Initial bachelor’s degree in computer science

• Experienced in Network administrator at least 2 years

• Have experience in Managing the complex Infrastructure system including AD, SAN Storage, Server Room, VoIP, Wi-fi, Virtualization by Hyper-V or VMware, LAN/ WAN, Firewall, Proxy, DMZ, WSUS, DC, PAM, SIEMS, Core switch, Backup…

• Have at least one of CCNA/CCNP/MCSE/LPI/ITIL certificates

• Knowledge of one cloud platform (AWS, Azure, GCP) is an advantage

• Knowledge of the service management principles – ITIL, SLA, Service Catalogue

• Very good on basic operational SOP – Incident Management, Change Management, Release Management, Problem Management, Helpdesk, Client Support Structure …

• Have technique and practice for client inquiries, troubleshooting, and problem resolution, and prioritization.

• Effective thinking, good communication skills, problem-solving, and teamwork

• Good English skill (written and verbal) is highly preferred

• Careful, accurate, collaborative

• Withstand high pressure

Thông tin khác

  • Thưởng tháng 13 - Thưởng KPI

  • BHYT-BHXH-BHTN

  • Bữa trưa

Nơi làm việc

  • 594 Ba Tháng Hai, Phường 14, Quận 10, TP. Hồ Chí Minh
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của VIETNAM AUSTRALIA INTERNATIONAL SCHOOL (VAS). Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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