No. 8, Dai Lo Huu Nghi, VSIP, Thuan An, Binh Duong
VIETNAM SINGAPORE INDUSTRIAL PARK J.V., CO., LTDCompany name
1 yearsExperienced level
3 tháng trướcUpdated
Thông tin công việc
I - JOB PURPOSE:
Supporting users in IT technical issues in line with the company's policies/ processes. Helping to ensure the operability, reliability, and security of the company's information system.
II - KEY RESPONSIBILITY AREAS
Receiving support requests directly from users, via emails, tools, or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner.
By oneself or together with the team, analyzing the issues, proposing solutions, and implementing them in accordance with ETA guidelines for common IT tasks. The main areas of support include PCs (hardware/ software/ connectivity), LAN cabling, wireless, printers, fax machines, scanners, photocopying machines, projectors, fixed telephones, and other IT devices.
Escalating network, server, and corporate web tools/applications-related incidents/ requests to the system team for further resolution. Escalating serious incidents to IT Supervisor/ Manager and the Management for immediate attention and decision making.
Keeping track of incidents/ requests and communicating with users/ managers regarding their status and resolution.
Supporting system to maintain/ upgrade IT infrastructure and application systems.
Setting up PCs (hardware/ software/ connectivity) for newcomers and VSIP group employees from the VSIP group.
Maintaining/ Upgrading PCs (hardware/ software/ connectivity) and other IT devices for current users when requested.
IT Administration/ Management
Logging, tracking, and updating tickets on the Helpdesk System
Suggesting the purchase of IT hardware/ software for new users or for upgrade/ replacement if needed, checking the condition/ configuration of new/ current items, updating the inventory system, and keeping them organized in the IT store. Liaising with vendors/ suppliers for delivery/ replacement/ maintenance services.
Documenting all knowledge and experiences in the File Server/ Knowledge Base System
III - OTHER RESPONSIBILITY AREAS (IF ANY)
Completing other technical and administrative tasks assigned by the IT Supervisor/ Manager and the Management.
IV - PRIORITY
Candidate is living in Binh Duong or near VSIP 1 Office
At least 1 year in IT supporting/ IT helpdesk.
Technical knowledge: basic knowing about PC and other IT devices hardware/ software/ connectivity; including Windows and other operating systems, good skills in analyzing, diagnosing, and troubleshooting issues.
Others: experienced in network, server, corporate web tool/ application, and telecommunications systems is an advantage.
Fair English; Speak and Write.
Possessing a customer/ service-oriented mentality
Being proactive, willing to learn and to work overtime when requested
Being social, communicative, calm and flexible when dealing with users
Being innovative cooperated, responsible, disciplined timely, and accurate in performing tasks.
Thông tin khác
Health Insurance 24/7
Provide company bus
Nơi làm việc
Bình Dương, Việt Nam
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