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IT Officer

17th floor, Gelex Tower, 52 Lê Đại Hành, Hà Nội

UpdatingCompany size
Software/ProductJob category
5 yearsExperienced level
3 tháng trướcUpdated

Tech stack


Thông tin công việc

Mô tả

Key Responsibilities

Systems & Website Development

• Work with external vendors for the development and deployment of new systems, such as rating systems and rating database platforms

• Act as the company’s corporate website administrator. Work with external vendors to develop and enhance the company's official website

• Ensure effective delivery by managing projects and releases across the entire lifecycle, including requirements specification, system design, development, testing, and deployment

• Develop strategies to improve the efficiency and efficacy of company systems and increase the traffic of the company official website

• Resolve issues and respond to system-related questions from employees

• Monitor ongoing system performance and operational health, ensuring that incidents are resolved in a timely manner and underlying issues are prioritized and addressed as necessary

• Conduct research to improve the technological assets of the company; actively seek vendors that may have valuable IT offerings to the company

IT Support

• Provide technical support in a Windows 10 environment

• Provide business support / technical assistance to employees in the use of Microsoft Office, Microsoft Outlook, VPN software, and various proprietary applications

• Plan and participate in implementation, migration, and preliminary troubleshooting of the PC/LAN environment

• Configure, install, support, troubleshoot, and repair employee workstations, printers, mobile devices, audio, video, and office equipment

• Coordinate support and requests with external vendors

• Recognize problem areas, develop pro-active solutions, and comply with IT policies

• Provide timely follow-up to users and management on all support issues by ensuring that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved

• Solicit feedback from the business lines and individual users to improve service levels and customer satisfaction

• Report on root cause analysis where there have been significant problems - explain what happened, why, and what preventative measures have been put in place to avoid a repeat

IT Policies and Cybersecurity

• Plan and implement proper Internet usage policies for employees

• Develop a disaster recovery plan to deal with possible breaches

• Develop and direct all networking safeguards to reduce the risk of outside breaches and protect sensitive internal and external client information

• Communicate with employees to make sure all parts of the company use technology in the best ways possible

Yêu cầu


• Bachelors or Master's degree in Computer Science or related field or equivalent work experience

• 5 to 7 years of experience in various IT disciplines, including systems development, business analysis, enterprise data solutions, architecture, project management

• 3 to 5 years of IT management experience

• Experience with a large and informed user base that demands high-quality applications

• Experience in financial services is highly desirable

• Demonstrated leadership in driving the successful completion of projects in a business analysis or technology role over a sustained time period

• Ability to quickly grasp complex business and technology problems and drive them to resolution

• A proven ability to articulate complex application requirements and functionality to business stakeholders

• Excellent troubleshooting and crisis management abilities

• Excellent written and oral communication and presentation skills in English and Vietnamese

• Knowledge of system development life cycle and industry best practices

• Knowledge of project management best practices

• Knowledge of IT leading practices such as ITIL and continuous improvement/process improvement methods (e.g., Six Sigma, Lean Design, etc.)

• Strong working knowledge of Microsoft Windows

• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook)

• Knowledgeable about mobile technology and active sync

Thông tin khác

  • • Competitive salary and bonus based on the actual performance

  • • Insurances in accordance with company policy

  • • Good chance to study and professional environment

Nơi làm việc

  • 17th floor, Gelex Tower, 52 Lê Đại Hành, Hà Nội
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