Mô tả

Managing and supporting a team of help desk technicians.

Mentoring your team, providing training, and conducting performance evaluations.

Monitoring team performance and developing feedback reports for management.

Communicating with clients and providing in-person and phone support, if required.

Troubleshooting and resolving technical issues.

Managing escalations and ensuring any issues are resolved in a timely manner.

Making recommendations to improve operational efficiency.

Yêu cầu

Bachelor's degree in computer science, information technology, or a related field.

At least one year of experience as a Help Desk Manager or in a technical support role.

Strong technical background.

Excellent analytical and troubleshooting skills.

Ability to work under pressure.

Excellent leadership and people management skills.

Strong customer service skills.

Thông tin khác

Số lượng cần tuyển: 2 người

Yêu cầu kinh nghiệm: 1 năm

Hình thức làm việc: Bán thời gian

Giới tính: Không yêu cầu

Attending deep training with experts

Working in a global environment

Working hours:

• Monday to Friday: 8.00 to 17.00

Nơi làm việc

• 1/2/32 Đường Võ Oanh, Phường 25, Quận Bình Thạnh, Thành phố Hồ Chí Minh, Việt Nam