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IT Helpdesk ( Manageengine )
1/2/32 Đường Võ Oanh, Phường 25, Quận Bình Thạnh, Thành phố Hồ Chí Minh, Việt Nam
Thông tin công việc
Managing and supporting a team of help desk technicians.
Mentoring your team, providing training, and conducting performance evaluations.
Monitoring team performance and developing feedback reports for management.
Communicating with clients and providing in-person and phone support, if required.
Troubleshooting and resolving technical issues.
Managing escalations and ensuring any issues are resolved in a timely manner.
Making recommendations to improve operational efficiency.
Bachelor's degree in computer science, information technology, or a related field.
At least one year of experience as a Help Desk Manager or in a technical support role.
Strong technical background.
Excellent analytical and troubleshooting skills.
Ability to work under pressure.
Excellent leadership and people management skills.
Strong customer service skills.
Thông tin khác
Số lượng cần tuyển: 2 người
Yêu cầu kinh nghiệm: 1 năm
Hình thức làm việc: Bán thời gian
Giới tính: Không yêu cầu
Attending deep training with experts
Working in a global environment
- Monday to Friday: 8.00 to 17.00
Nơi làm việc
- 1/2/32 Đường Võ Oanh, Phường 25, Quận Bình Thạnh, Thành phố Hồ Chí Minh, Việt Nam