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IT Communication and Training Specialist

Saigon ICT Tower, Quang Trung Software City, District 12, Ho Chi Minh

Swiss Post Solutions VietnamCompany name
1000+Company size
ProductJob category
Depend on SkillExperienced level
3 tháng trướcUpdated

Tech stack


Thông tin công việc

Mô tả


Swiss Post Solutions (SPS) is a leading outsourcing provider for business process solutions and innovative services in document management. A strong international client base relies on SPS’ ability to envision, design and build end-to-end solutions and to be its trusted advisor for the key value drivers in business process outsourcing (BPO): location strategy, process optimization and technology. Part of the Swiss Post Group, SPS’ 7500 employees and specialized partners span the full range of the industry – from insurance, banking, telecommunications, media and retail to energy supply and travel & transportation – addressing customer needs in more than 20 countries.

Our customers rely on us to be their experts in the fields in which they want to stand out from their competition. This makes working for SPS a demanding, but also exciting and challenging experience.


As IT Communication and Training Specialist you will play a crucial part in the success of our project of transforming SPS IT into a global footprint. You will be providing training, communication and campaigns around such topics as IT transformation, security and change management. You will work closely with the project team and regional leaders to ensure adoption, utilization and efficiency of the changes that impact employees, ensuring efficient and streamlined communication at all the project phases. The focus of your role will be the development and delivery of communication and training plans as well as associated activities in specific subject areas.


  • Identify change management and communication needs for the project to ensure stakeholders are involved, engaged, informed and can access information when and where needed.

  • Implement, manage, track and improve the global security awareness campaigns, as well as integrate them into project plan. This will include owning awareness and training toolset used in Security area. Analyze and report on stakeholder engagement based on developed stakeholder maps and ongoing engagement

  • Collaborate with stakeholders to identify areas of opportunity and areas of risk as it comes to supporting IT transformation through effective communication

  • Support development and manage communication strategies and plans to ensure consistent, timely, and relevant messaging with for different audiences

  • Develop and maintain communication plans

  • Create und update Training Material

  • Planning and execution of targeted communication and training

Yêu cầu


  • Open to Foreigners and Oversea Vietnamese

  • University Degree in Communication or English Literature/History

  • Experience in IT transformation programs in the role of change manager

  • Experience in managing change and communication (must be a “master writer” and persuader)

  • Brilliant logical thinker, able to learn and adapt new concepts into business environment

  • Exposure to security processes and training, in the area of security awareness, pricing campaign delivery

  • Experience in working with virtual, global and multi-cultural teams

  • Solid understanding on how people go through a change and the change process, empathic

  • Experience with large-scale organization change efforts

  • Familiarity with project management approaches, tools and phases of the project lifecycle

  • Strong stakeholder management, communication and change management skills

  • Demonstrated ability to influence and foster collaborative relationships with ability to engage resources outside of direct-control to gain consensus, meet deadlines and achieve goals and objectives

  • Fluent English, while German is a strong plus


  • Foreseen travel: 5%

  • Remote work: 50-100%

  • Locations: Gdańsk, Poland or any SPS location

Thông tin khác

The combination of a European Management team and ambitious employees from well-known local and international universities give us the chance to offer our products and services of European quality, but made in Vietnam. This concept provides us with an important competitive advantage in the international market. We strive to provide a friendly working-environment where people feel like a family and are free to voice their opinions.

What are you waiting for? Join our international team today!

Joining Swiss Post Solutions Ltd today, you can enjoy:

  • Professional and challenging working environment

  • Competitive and performance-oriented remuneration system

  • On-going training and development plan

  • Friendly colleague

  • Promotion & bonus opportunities

  • Long-term commitment

Competitive base salary & Appealing benefits

Internal Talents’ Development Program

Remote work and home office possibility

Nơi làm việc

  • Saigon ICT Tower, Quang Trung Software City, District 12, Ho Chi Minh
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của Swiss Post Solutions Vietnam. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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