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It-Application Support Engineer (L2)
Etown 2, 364 Cong Hoa street, ward 13, Tan Binh district, HCM
Tech stack
Thông tin công việc
Mô tả
You will work as L2 support for IPT (Integrated pricing tool) project. IPT is used for a professional price management including pricing rules, pricing concepts and pricing data. The functions of IPT are covering the pricing points and sales concessions of the price waterfall.
Your responsibilities:
Handle incident ticket, support customer via Service Management Tool
Frequently communicate with customer via email, phone call
Analyze and understand customer issue
Check calculation logic and log (Groovy Script)
Cooperate with other group (3rd level, SAP,...), identify root cause and solution
Troubleshooting, resolve ticket or escalate to L3 support
Ensure team KPIs
Yêu cầu
Education background: have IT or relevant background
Basic knowledge of Java language: OOP and Core Java (Java environment, syntax, operators, data types,..)
Hands-on experience with Groovy Script
Have experience working with SAP is a plus
Have logical thinking and customer mindset
Good English communication skills, confident in supporting global customers
Thông tin khác
13th-month bonus + yearly performance bonus + annual salary appraisal
Premium health insurance for employee + 2 family members
16++ days of paid leave per year
Nơi làm việc
- Etown 2, 364 Cong Hoa street, ward 13, Tan Binh district, HCM