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IT & Hardware Intern
Gameloft
Tech stack
Thông tin công việc
Mô tả
1. HW Service:
Register and keep track of all devices borrowed by the production teams, ensuring that the borrowers keep, maintain, and give back the devices in accordance with the company regulations
Examine cellphone unit, observe the operation, install the testing program into it to test and update phones’ technical specs, specific issues, and solutions, drivers, tools into Technical Knowledge Data Base Web Tool
Run HW process; HW tools, observe and optimize the process related to the task and raise new ideas to make HW process effectively (Hardware Lockbox, DMT Report and SIM Cost)
Ready to come to the company to support the emergency cases if receiving the requests
2. IT Service:
Receiving support requests directly from users, via emails or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner
Set up/Revoke, Maintain/Upgrade the PCs (hardware/software/connectivity) for newcomers/resigned User and Gameloft employees from other studios
Escalating serious incidents to IT Supervisor/ Manager and the Management for immediate attention and decision making
Completing other administrative tasks such as support for the Company Events
Yêu cầu
Technical knowledge: Basic knowing about PC and other IT devices’ hardware/ software/ connectivity; including Windows and Linux operating systems, good skills in analyzing, diagnosing, and troubleshooting issues
Fair English; Speak and Write
Possessing customer/service-oriented mentality
Being proactive, willing to learn and to work overtime when requested
Being social, communicative, calm, and flexible when dealing with users
Being innovative, cooperated, responsible, disciplined timely, and accurate in performing tasks
Well-organized and detail-oriented
Teamwork and good working attitude
Thông tin khác
Số lượng cần tuyển: 1 người
Yêu cầu kinh nghiệm: Không yêu cầu kinh nghiệm
Hình thức làm việc: Toàn thời gian
Giới tính: Nam
Exciting diversity with our talents from around the world
Creative, modern and open working place
Continuous and professional training to fully develop your potential
Work hard, play hard and enjoy various activities (team building, events, CSR, etc)
Health check-up annually
High chance to become an official employee of Gameloft
Internship allowance 6,000,000VND fixed/month
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Nơi làm việc
- Gameloft