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Instructor - Local English Program

Lotte Building, 16th Floor, 54 Lieu Giai street, Doi Can Ward, Ba Dinh District, Ha Noi

TEK EXPERTS VIETNAMCompany name
UpdatingCompany size
Software/ProductJob category
2 yearsExperienced level
15 ngày trướcUpdated

Thông tin công việc

Mô tả

As a Tek Expert Instructor you will be the primary facilitator of English/Accent Program within your region, and contribute to global deliveries as well. You will have the opportunity to deliver a variety of training, practice, and coaching activities that develop comprehension, language usage, accent and voice quality in face-to-face, telephone, Skype, email, and chat work environments. You will also be part of a global Learning and Development team of professionals, with access to a full career path in the learning field.


Scope of Work:

  • Deliver English/Accent skills training to new employees throughout their onboarding program, fully preparing them to delivery high quality customer experiences.

  • Support global training initiatives by facilitating virtual assessments, training, and coaching sessions.

  • Deliver learning using a variety of content including examples, exercises, job aides, practice tools and applications.

  • Work with the English Program Manager/Instructional Designer to understand the design, assist in developing course materials, and deliver the program effectively.

  • Work with the Talent Acquisition team to consistently implement a process that aligns pre-hire assessments and post hire skill development.

  • Work with Site Training Managers to schedule and track all training sessions, activities, and results.

  • Conduct coaching during and after training to give feedback and reinforce skills. Document feedback and share with managers.

  • Review live and recorded calls regularly. Evaluate pronunciation, voice quality and accent, language usage. Meet with management to discuss recommendations for improvement.

  • Work with the global L&D English Delivery team to review results. Assess progress and results. Recommend improvements in core curriculum of training activities, exercises, tests/assessments and related materials.

  • Contribute to monthly reports showing training results and impact.


Impact:

  • Collaborate with Managers and L&D team members to achieve consistent results from the training, ongoing practice, and regular feedback.

  • Partner with Recruiters to ensure the English pre-employment assessment process is effective and aligned with the English program.

  • Successfully transition new hires from training to their role through engaging and interactive learning, feedback, and a plan for continuous practice.

  • Influence site managers and leaders to provide a supportive learning environment where employees are motivated to practice and improve outside the classroom.

  • Calibrate with Quality Analysts and Managers to provide consistency in feedback to employees.

  • Capture best practices and share recommendations to improve the Global English/Accent curriculum and keep it effective and consistent.

Yêu cầu

  • Vietnamese with degree in English.

  • 2+ years of experience teaching English.

  • International language teaching certification such as TOEIC, BULATS, BRIGHT, or IELTS or equivalent is desired.

  • Strong facilitation skills in classroom and virtual delivery.

  • Experience developing course content to make it business relevant.

  • Ability to understand program objectives and set and achieve measurable goals that are aligned to business goals.

  • Effective presentation and communication skills.

  • Good organizational and planning skills.

  • Excellent written and oral English language, equivalent to a C2 on the CEFR scale. Prefer a UK or US accent.

  • Experience in the outsourcing industry (Customer Service and/ or IT) is highly desired.

Thông tin khác

Số lượng cần tuyển: 1 người

Yêu cầu kinh nghiệm: 2 năm

Hình thức làm việc: Toàn thời gian

Giới tính: Không yêu cầu

1. Salary, bonus, insurance:

  • Attractive yearly performance bonus/KPI

  • Health insurance and health-check once a year at good hospitals

2. Training:

  • Approach newest technology from customers all over the world (Microsoft & MicroFocus), get certificate after completing courses

  • Soft-skill courses: Cultivate Your Leadership Program, Unleash Your Potential Program...

  • Cross-business-line internal transfer/promotion

3. Activities:

  • Book Exchange day, Tek Experts Uprace - Run for Community, 14-Day English Challenge, Tek Expert Summer Trip, Tek League football, Tek Experts Table Tennis Tournament, Loyal Employee Ceremony, Tek Experts X-Factor, Tek Experts Family day, Tek Experts Fashion Show, Tek Experts Eco Day, Tek Experts Dance Contest...

4. Working environment:

  • Diverse nationality in office

  • Flexible working time (performance-focus), 5 working days per week

  • Modern facilities with 2 monitors

Nơi làm việc

  • Lotte Building, 16th Floor, 54 Lieu Giai street, Doi Can Ward, Ba Dinh District, Ha Noi
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