1060 Nguyen Van Linh, Tan Phong, District 7, Ho Chi Minh
SCC VietnamCompany name
5 yearsExperienced level
3 tháng trướcUpdated
Thông tin công việc
Infrastructure Engineer The Infrastructure Engineer roles provides technical support and management of Internal SCC, Data Centre Services and its customer’s server, operating system, virtualization and Exchange mail infrastructures.
Monitoring and maintaining Infrastructure environments to agreed service levels
Managing incidents and problems appropriately within agreed service levels
Creating and performing authorized changes to customer environments, attending CABs where necessary
Perform root cause analysis on reoccurring incidents
Ensure technical documentation is completed and updated to professional standards
Scheduled maintenance and patching of Infrastructure environments as necessary
Contribute to the continuous improvement programmes of all technology platforms across the datacentre
Call logging and escalation with third party vendors (such as Microsoft, VMware, Mimecast or Citrix)
Contributing to delivering team performance
Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels.
Troubleshooting infrastructure related technologies for Data centre customers
May be required to occasionally to fill in single shifts on managed services shift roster
Assist engagement with projects to ensure design of technical solutions are in line with the requirements of the customer
Act as a technical escalation point for major incidents related to the service delivery from the datacentre and customer sites
Assist with acceptance into service into operational support for all new implementations and enhancements/upgrades
Able to work as a member of a team but also manage up, across and down where required
Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
Ability to use the Service Desk tool to manage incidents/changes/problems tickets
Good English communications skills, both oral and written. Ideally, experience of working for an international company with travel to and from Vietnam
Strong background with core network and compute technologies in large-scale deployments
Minimum 3-5 years’ experience providing support to enterprise level clients in at least TWO of the below numbered Infrastructure areas
Advanced technical knowledge of virtualization technologies (vCenter, vSphere, ESXi, DRS, vMotion, HA, FT, SRM, SCVMM)
Solid technical knowledge of End User VDI and virtualization technologies (XenApp, XenDesktop, VMware Horizon, VMware View, Netscaler, App-V, AppSense, CAG, CSG, EdgeSite, Director, PVS/MCS, Thin Clients)
Advanced technical Knowledge and hands on experience in the below technologies or variants of in an enterprise level support environment:
Microsoft server products (Windows 2003 to 2012 R2)
Microsoft AD (Active Directory) and integrated elements/technologies such as DNS, GPO, DHCP, AD DS and RBAC, DFS, DFSR, Azure, AWS technical support
SCCM including patch management, build image and application deployment
Anti-Virus solutions with key products being McAfee & Symantec
Web Filtering products (WebSense/Symantec/TMG/etc.)
Endpoint Encryption products + Server Hardware Support (HP/IBM/Dell/Cisco)
Advanced technical knowledge of Exchange technologies (Exchange, Office 365, ISA / TMG / Forefront, Symantec EV, Mimecast, Websense)
Document new and existing processes
Customer facing experience as you will be working with technical, process and customer facing documentation. Desirable Requirements
ITIL qualification or awareness of the ITIL processes
Experience of Technical Support within Public cloud based providers (Azure, AWS)
Experience with Monitoring, Automation and Service provider ticketing toolsets (SCOM, ServiceNow, Remedy, Network monitoring)
Scripting and Automation knowledge
Degree in Computer Science, Software Engineering, MIS or equivalent preferred
Experience of working in a multi-client solutions provider
Experience of design and delivery within Wintel, VMware/Hyper-V, Exchange and Citrix environments
Thông tin khác
Performance Bonus and 13th Salary
UK/French Working Environment
Sick Leave paid by SCC.
SCC Health Care with comprehensive coverage including Accident 24/24, Inpatient, Outpatient, Dental Care and open policy for Dependents.
Annual Health Check.
Company Annual Trip and Year End Party.
Travel Insurance and Per Diem Allowance when travelling onsite.
Working time: Monday - Friday.
Nơi làm việc
Quận 7, Hồ Chí Minh
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