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Incident Triage Manager - Hà Nội

Khối Quản Trị Nguồn Nhân Lực - 89 Láng Hạ, Quận Đống Đa, Hà Nội

UpdatingCompany size
Software/ProductJob category
ManagerExperienced level
5 tháng trướcUpdated

Tech stack


Thông tin công việc

Mô tả

  • Perform initial Priority assessments and take control of Incident and Triage Management for IT

  • Coordinate and Communicate with all levels of management regarding Priority 1, 2, and if required incidents

  • Ensure incidents are captured, escalated to appropriate L2 support and timely service restorations of IT errors & issue resolutions

  • Support rotating on-call support for Level 1, 2, and if required, Level 3

  • Ensure the correct technical staff is working on incidents. Make necessary escalations if staff are not responding to critical and high incidents in the necessary support hours.

  • Contribute with enhancements of process and tool for incident management

  • Contribute in measuring and improving incident management base on experiences and international standard.

  • Chairing the incident and problem review meetings to find the root cause.

  • Chairing the incident and problem review meetings to find the root cause.

  • Training, communication about Incident Management process and tool services

Yêu cầu

  1. Educational Qualifications: At least Bachelor’s degree about IT, Finance, Audit, Compliance

  2. Relevant Experience

  • At least 7 years of relevant experience Services management and IT Operations

  • Good skill about present, negotiation, and drive to resolve IT issues and errors

  • Good skill in project management

  • Deeply knowledge about IT Services Management, IT infrastructure, and IT services/system Architecture

  • English proficiency

  1. Relevant Knowledge/ Expertise
  • ITIL: IT Infrastructure Library a framework of best practices for delivering IT services

  • ISO/IEC 20000: considered the international standard for IT service management and delivery

  • PMP: Project Management

  • MCSA, MCSE: Microsoft Certified Systems Administrator/ Engineer

  • CCNA: Cisco Certified Network Administrator

  • DBA: Database Administrator (SQL and Oracle)

  1. Skills

Leadership skills

  • Self-motivator and can work as lead with minimal supervision

  • Demonstrated leadership, supervisory, planning and change management skills

  • Excellent oral, negotiation, written and presentation skills to communicate / persuade and influence decision-making, paired with active listening skills

  • Advanced analytical and problem-solving skills

  • Subject matter expertise for area(s) of responsibility

Technical skills

  • Fast and responsible IT manager with strong customer focus

  • Deeply understand about industry standard/ framework and apply in works

  • Strong experiences in IT Operations and Risk management

  • Ability to write quality management reporting

  • Understand about architecture, infra of complex services/system, and database administrator

  • Understand products, services and IT tools in the banking sector


  • Competitive salary and bonus package

  • Staff loan with special interest rates

  • Traing courses based on the job, Training framework/Learning RoadMap for each position

  • Insurance in accordance with Labor laws + VPBank Care insurance for all employees. (insurance covered for family members for entitled employees);

  • Annual leave (varied based on job grade)

  • Travel allowance

  • A dynamic and friendly working environment, full of great opportunities to develop your career and abundant interesting activities to join (Sports competitions, talent contests, teambuilding…)

  • Working time: from Monday to Friday & 2 Saturday mornings/month

Thông tin khác

  • Thu nhập hấp dẫn, lương thưởng cạnh tranh theo năng lực

  • Thưởng các Ngày lễ, Tết (theo chính sách ngân hàng từng thời kỳ)

  • Được vay ưu đãi theo chính sách ngân hàng từng thời kỳ

Nơi làm việc

  • Hà Nội, Vietnam
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của VPBANK - HTTPS://TUYENDUNG.VPBANK.COM.VN/. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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