Helpdesk engineer main responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Reporting line: Helpdesk Manager
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages/service desk ticket for customers seeking help.
-Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Key Skills, Domain Expertise:
Previous working experience as an IT Help Desk Technician for 2 year(s)
In-depth knowledge of computer systems and mobile devices,
Hands on experience with diagnosing and resolving basic technical issues
Bachelor degree in Computer Science, Information Technology or relevant field
Customer-oriented and patient
Excellent communication and interpersonal skills
Strong diagnosis and problem solving skill
Mindset & Behaviors:
High energy and passionate individual
Strong work ethic
Thông tin khác
13th salary, rewards for achievements, initiatives and good deeds
Annual leave: 15 – 20 working days/year and Other leaves/public holidays
Providing customized training courses according to business needs and upon your request
Nơi làm việc
TOWER 2, Phố Minh Khai, Vinhomes Times City, Vĩnh Tuy, Hai Bà Trưng, Hà Nội, Việt Nam
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