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Helpdesk Engineer

Times City, Hanoi

ONE MOUNT GROUPCompany name
500-1000 nhân viênCompany size
Software/ProductJob category
2 yearsExperienced level
2 tháng trướcUpdated

Tech stack

Mobileregular
Analyticsregular

Thông tin công việc

Mô tả

Role Description:

Helpdesk engineer main responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Reporting line: Helpdesk Manager

Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

  • Respond to queries either in person or over the phone.

  • Write training manuals.

  • Train computer users.

  • Maintain daily performance of computer systems.

  • Respond to email messages/service desk ticket for customers seeking help.

-Ask questions to determine nature of problem.

  • Walk customer through problem-solving process.

  • Install, modify, and repair computer hardware and software.

  • Clean up computers.

  • Run diagnostic programs to resolve problems.

  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

  • Install computer peripherals for users.

  • Follow up with customers to ensure issue has been resolved.

  • Gain feedback from customers about computer usage.

  • Run reports to determine malfunctions that continue to occur.

Yêu cầu

Key Skills, Domain Expertise:

  • Previous working experience as an IT Help Desk Technician for 2 year(s)

  • In-depth knowledge of computer systems and mobile devices,

  • Hands on experience with diagnosing and resolving basic technical issues

  • Bachelor degree in Computer Science, Information Technology or relevant field

Analytics Experience:

  • Customer-oriented and patient

Individual Skills:

  • Excellent communication and interpersonal skills

  • Strong diagnosis and problem solving skill

Mindset & Behaviors:

  • High energy and passionate individual

  • Strong work ethic

Thông tin khác

  • 13th salary, rewards for achievements, initiatives and good deeds

  • Annual leave: 15 – 20 working days/year and Other leaves/public holidays

  • Providing customized training courses according to business needs and upon your request

Nơi làm việc

  • TOWER 2, Phố Minh Khai, Vinhomes Times City, Vĩnh Tuy, Hai Bà Trưng, Hà Nội, Việt Nam
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của ONE MOUNT GROUP. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

Thông tin công ty

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