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Front End Customer Support - Global Internet Leader Account

Level 7, Menara TH 1 Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia

TDCX MALAYSIA SDN. BHDCompany name
10000+ nhân viênCompany size
Software/ProductJob category
LeaderExperienced level
1 tháng trướcUpdated

Tech stack

Mobileregular
javascriptregular
cssregular
Analyticsregular
PHPregular

Thông tin công việc

Mô tả

As a Front End Developer/Front End Customer Support, you will be working with our Global Internet Leader Account to deliver bemore customer experience. As part of our Web Development and Digital Marketing Team at our Kuala Lumpur office you will work in a diverse team of specialists from around APAC to intervene on delicate implementations with advertisers and webmasters to identify requirements for improving and deploying successful shopping and dynamic remarketing campaigns.

You are also required to perform these job functions:

  • To help sales teams in the region deploy leads, implement tags, optimize mobile ads performance, enable integration and troubleshoot issues that customers may have regarding their online ad campaigns.

  • To engage in phone consultations with customers in which you will educate them on mobile website speed issues and guide them to fix issues where possible.

  • Effectively consult or educate customers on advanced fixes (Eliminate render-blocking JavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects, Bundling Static Resources (JS / CSS), Use CSS Sprites, Enable Keep-Alive and more)

  • Provide customer service support with exceptional customer service as well as train, investigate and troubleshoot client along implementation by Hangouts

  • Troubleshooting for conversion, remarketing, dynamic remarketing, and analytics.

  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Yêu cầu

  • Candidate must possess or at least finished studying and waiting for a Bachelor’s Degree in any field

  • Excited to work with evolving and emerging technology products

  • Good communication skills in both English and native Vietnamese language

  • An understanding of tag implementation on CMS platforms such as Drupal, Wordpress, Shopify, Magento, or Zencart is a plus

  • Ability to successfully deploy, enable and support Adwords, Analytics, Merchant Center, Tag Manager

  • Ability to quickly learn customer service software applications and customer process implementations (standard templates/processes)

  • Ability to advise customers on web maintenance and have associated knowledge in HTML, CSS, PHP, Javascript

  • Ability to consult or educate customers effectively on advanced fixes (Eliminate render-blocking JavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects, Bundling Static Resources (JS / CSS), Use CSS Sprites, Enable Keep-Alive and more)

Thông tin khác

Số lượng cần tuyển: 15 người

Yêu cầu kinh nghiệm: Dưới 1 năm

Hình thức làm việc: Toàn thời gian

Giới tính: Không yêu cầu

Top reasons to work here:

  • Attractive Remuneration

  • Comprehensive Medical Care and Insurance Coverage

  • Premium and Instagrammable Workspaces

  • Engagement and Recognition Programs

  • Strong Learning and Development plans for your growth and career acceleration

  • Easy to locate area with direct access to public transport

  • Positive culture for you to BeHappier at work

  • Enjoy flexible working arrangements

  • Be coached and mentored by experts in your field

  • Join a global company with 25 years of experience and more than 340+ industry awards

Nơi làm việc

  • Level 7, Menara TH 1 Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của TDCX MALAYSIA SDN. BHD. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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