ITGeek logo


The best job search engine for the IT community

Địa điểm
Công nghệ
Thương lượng

English Trainer - Chuyên Viên Đào Tạo Tiếng Anh Thu Nhập Từ 1000$-1500$

Lotte Building, 16th Floor, 54 Lieu Giai street, Doi Can Ward, Ba Dinh District, Ha Noi

UpdatingCompany size
Software/ProductJob category
Chuyên ViênExperienced level
2 tháng trướcUpdated

Thông tin công việc

Mô tả

As a Tek Expert Instructor you will be the primary facilitator of English/Accent Program within your region, and contribute to global deliveries as well. You will have the opportunity to deliver a variety of training, practice, and coaching activities that develop comprehension, language usage, accent and voice quality in face-to-face, telephone, Skype, email, and chat work environments. You will also be part of a global Learning and Development team of professionals, with access to a full career path in the learning field.

Scope of Work:

  • Deliver English/Accent skills training to new employees throughout their onboarding program, fully preparing them to delivery high quality customer experiences.

  • Support global training initiatives by facilitating virtual assessments, training, and coaching sessions.

  • Deliver learning using a variety of content including examples, exercises, job aides, practice tools and applications.

  • Work with the English Program Manager/Instructional Designer to understand the design, assist in developing course materials, and deliver the program effectively.

  • Work with the Talent Acquisition team to consistently implement a process that aligns pre-hire assessments and post hire skill development.

  • Work with Site Training Managers to schedule and track all training sessions, activities, and results.

  • Conduct coaching during and after training to give feedback and reinforce skills. Document feedback and share with managers.

  • Review live and recorded calls regularly. Evaluate pronunciation, voice quality and accent, language usage. Meet with management to discuss recommendations for improvement.

  • Work with the global L&D English Delivery team to review results. Assess progress and results. Recommend improvements in core curriculum of training activities, exercises, tests/assessments and related materials.

  • Contribute to monthly reports showing training results and impact.


  • Collaborate with Managers and L&D team members to achieve consistent results from the training, ongoing practice, and regular feedback.

  • Partner with Recruiters to ensure the English pre-employment assessment process is effective and aligned with the English program.

  • Successfully transition new hires from training to their role through engaging and interactive learning, feedback, and a plan for continuous practice.

  • Influence site managers and leaders to provide a supportive learning environment where employees are motivated to practice and improve outside the classroom.

  • Calibrate with Quality Analysts and Managers to provide consistency in feedback to employees.

  • Capture best practices and share recommendations to improve the Global English/Accent curriculum and keep it effective and consistent.

Yêu cầu

  • Vietnamese with degree in English.

  • 2+ years of experience teaching English.

  • International language teaching certification such as TOEIC, BULATS, BRIGHT, or IELTS or equivalent is desired.

  • Strong facilitation skills in classroom and virtual delivery.

  • Experience developing course content to make it business relevant.

  • Ability to understand program objectives and set and achieve measurable goals that are aligned to business goals.

  • Effective presentation and communication skills.

  • Good organizational and planning skills.

  • Excellent written and oral English language, equivalent to a C2 on the CEFR scale. Prefer a UK or US accent.

  • Experience in the outsourcing industry (Customer Service and/ or IT) is highly desired.

Thông tin khác

Số lượng cần tuyển: 1 người

Yêu cầu kinh nghiệm: 2 năm

Hình thức làm việc: Toàn thời gian

Giới tính: Không yêu cầu

1. Salary, bonus, insurance:

  • Attractive yearly performance bonus/KPI

  • Health insurance and health-check once a year at good hospitals

2. Training:

  • Approach newest technology from customers all over the world (Microsoft & MicroFocus), get certificate after completing courses

  • Soft-skill courses: Cultivate Your Leadership Program, Unleash Your Potential Program...

  • Cross-business-line internal transfer/promotion

3. Activities:

  • Book Exchange day, Tek Experts Uprace - Run for Community, 14-Day English Challenge, Tek Expert Summer Trip, Tek League football, Tek Experts Table Tennis Tournament, Loyal Employee Ceremony, Tek Experts X-Factor, Tek Experts Family day, Tek Experts Fashion Show, Tek Experts Eco Day, Tek Experts Dance Contest...

4. Working environment:

  • Diverse nationality in office

  • Flexible working time (performance-focus), 5 working days per week

  • Modern facilities with 2 monitors

Nơi làm việc

  • Lotte Building, 16th Floor, 54 Lieu Giai street, Doi Can Ward, Ba Dinh District, Ha Noi
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của TEK EXPERTS VIETNAM. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

Thông tin công ty


Danh sách công việc đã đăng tuyển