Applications problem resolution for all Vietnam users by performing question/problem diagnosis and guiding users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed, and perform related work as required.
Involve in the daily supporting, monitoring, and fixing incidents.
• Besides undertaking daily BAU, the candidate must actively self-study and develop new knowledge in various fields.
In addition, the candidate will need to undertake development works and do maintenance on any existing systems or projects.
• Play role of troubleshooting for issues/problems originating from applications in a production environment.
• Do planning/documentation for developing/supporting tasks, progress reports to managers, and adhere to delivery schedules.
• Supporting for various members from different teams on daily work that related production environment
• Involve in monitoring, enhancing performance, user experience.
• Bachelor's Degree in IT/Computer Science/MIS/BIS or related.
• Additional certifications/2nd degree is an advantage.
• Minimum 2 years of working experience
in Application Support or
• Experiences in Banking / Insurance is an advantage • Fluent in English • Can talk both Technical Language and Business Language is an advantage
• Strong knowledge of Command-Line (Bash, Powershell, ...)
**• Strong knowledge and experience with Application Architecture (visualizing)
application structure and pin point key components)**
• Critical Thinking, Logical Thinking, and Analyzing skills are required
• Has experience in Java/.Net technology is an advantage
• Has experience in MySQL/SQL Server (minimum 1 year)
• Experiencing in Log Monitoring (know ELKS/GrayLog is an advantage)
• Familiarity with Agile development methodologies is an advantage • Ability to learn new languages and technologies
• Excellent communication skills
Thông tin khác
Số lượng cần tuyển: 1 người
Yêu cầu kinh nghiệm: 1 năm
Hình thức làm việc: Toàn thời gian
Giới tính: Nữ
Why You'll Love Working Here
13th month salary
Year-end bonus based on the performance rating
Professional working environment
Private insurance (Generali) for staff (included spouse and children)
15-18 Annual leave per year
Nơi làm việc
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