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Deputy CRM Manager

81 - 85 Ham Nghi StreetDistrict 1Ho Chi Minh

1000+Company size
ProductJob category
ManagerExperienced level
2 tháng trướcUpdated

Tech stack


Thông tin công việc

Mô tả

-Plan and delivery CRM strategies encouraging customer retention and customer loyalty. 

-Decide on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle. 

-Customer Journey Mapping analyzing touch points with the organization and maximizing commercial opportunities.

-Manage the team and working closely with all departments to ensure the CRM works effectively for all aspects of the company. 

-Oversee and drive direct communications/relationship with customers, specially VIPs, through the CRM. 

-Ensure the database is segmented effectively for targeted marketing activities. 

-Develop testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.

-Plan and deliver CRM strategies encouraging customer retention and customer loyalty. 

-Work with external partners for win-win cooperation and brings benefits to CRM program 

-Supervise VIP lounge staff and manage the operation of VIP lounge.

-Manage Membership Card program. 

-Develop the importance of customer relationship in the overall of marketing mix. 

-Be an active pursuant of the latest thinking in CRM and propose enhancements to deliver on KPIs 

-Provide accurate reports and analysis to managers to demonstrate effective ROI. 

-Develop drive to store strategies and programs. 

-Work with external agencies and suppliers to ensure the successful delivery of the CRM plan.

Yêu cầu

-Have experience/ knowledge about UX and UI 

-Have experience and be familiar with digital tools, digital platform, performance driving Marketing, Wifi Marketing, EDM 

-Should be matured, having experiences working with multi partners in multi roles – customers, partners, agencies and budget owners

-Familiar with data management, data reading to provide insights based on app dashboard 

-Encourage candidates having experience running Loyalty program, Member Acquisition and Management 

-Candidates who have experience in running C Club/ VIP Club with series of activities are appreciated 

-Brand management experience is in need.

Thông tin khác

  • Competitive salary and bonus

  • Opportunities to be trained in the professional environment to maximize your potential

  • Professional, dynamic working environment

Nơi làm việc

  • 81 - 85 Ham Nghi StreetDistrict 1Ho Chi Minh
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