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Deputy CRM Manager

81 - 85 Ham Nghi StreetDistrict 1Ho Chi Minh

SAVILLS VIETNAMCompany name
1000+Company size
ProductJob category
ManagerExperienced level
2 tháng trướcUpdated

Tech stack

Dataregular
QA/Testregular
c/c++regular

Thông tin công việc

Mô tả

-Plan and delivery CRM strategies encouraging customer retention and customer loyalty. 

-Decide on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle. 

-Customer Journey Mapping analyzing touch points with the organization and maximizing commercial opportunities.

-Manage the team and working closely with all departments to ensure the CRM works effectively for all aspects of the company. 

-Oversee and drive direct communications/relationship with customers, specially VIPs, through the CRM. 

-Ensure the database is segmented effectively for targeted marketing activities. 

-Develop testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.

-Plan and deliver CRM strategies encouraging customer retention and customer loyalty. 

-Work with external partners for win-win cooperation and brings benefits to CRM program 

-Supervise VIP lounge staff and manage the operation of VIP lounge.

-Manage Membership Card program. 

-Develop the importance of customer relationship in the overall of marketing mix. 

-Be an active pursuant of the latest thinking in CRM and propose enhancements to deliver on KPIs 

-Provide accurate reports and analysis to managers to demonstrate effective ROI. 

-Develop drive to store strategies and programs. 

-Work with external agencies and suppliers to ensure the successful delivery of the CRM plan.

Yêu cầu

-Have experience/ knowledge about UX and UI 

-Have experience and be familiar with digital tools, digital platform, performance driving Marketing, Wifi Marketing, EDM 

-Should be matured, having experiences working with multi partners in multi roles – customers, partners, agencies and budget owners

-Familiar with data management, data reading to provide insights based on app dashboard 

-Encourage candidates having experience running Loyalty program, Member Acquisition and Management 

-Candidates who have experience in running C Club/ VIP Club with series of activities are appreciated 

-Brand management experience is in need.

Thông tin khác

  • Competitive salary and bonus

  • Opportunities to be trained in the professional environment to maximize your potential

  • Professional, dynamic working environment

Nơi làm việc

  • 81 - 85 Ham Nghi StreetDistrict 1Ho Chi Minh
Chú ý: Toàn bộ thông tin đăng tải thuộc quyền sở hữu của SAVILLS VIETNAM. Chúng tôi chỉ đang cố gắng đưa thông tin nhanh nhất và chính xác nhất tới các bạn. Trường hợp phát hiện có nội dung không chính xác, các bạn có thể thông báo bằng cách liên lạc với chúng tôi qua cửa sổ liên lạc phía dưới-góc phải màn hình.

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